Delivery Operations Specialist - Arhaus

Essential Duties and Responsibilities:

1. Scrub trucks and prepare folders
   1. Verify contact information is correct
   2. Check for fully committed paid in full orders
   3. Reassign pieces to appropriate picking locations
   4. Place delivery tickets and manifest in folders
2. Processing 3PL trucks
   1. Create 3PL transfer to the appropriate hub
   2. Scrub pick list to pull pieces from appropriate picking locations
   3. Print manifest and labels for the warehouse associates
   4. Save order drops
   5. Acknowledge transfers to the appropriate hub
3. Daily Pull-Offs/Reported Damage
   1. Work with logistics specialist to get RA and new piece(s) set up
   2. Get scheduled on next available truck
   3. Keep customer updated
4. Overages/Shortages
   1. Reach out to the appropriate Hub coordinator to research
5. Log into Queue to take calls
   1. Assist our customers with updates on their order
   2. Assist our stores with getting orders added on or pulled off
   3. Assist our concierge/inventory department with rescheduling orders when necessary
   4. Assist our drivers and/or our provider’s drivers with completing a delivery when necessary
6. Maintain emails and Salesforce case assignments
   1. Acknowledge receipt of emails/cases and provide updates if research is required
   2. Provide details of steps taken to handle request
   3. Direct requestor to appropriate department for assistance if necessary

Competencies:

• Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages completing priorities effectively
• Builds respectful and effective working relationships; collaborates with others to achieve common goals
• Strives to meet or exceed the expectations of internal and external customer standards
• Demonstrates initiative by acting as a self-starter; takes on increased responsibility to enhance one’s contribution
• Displays a high degree of integrity, honesty and takes responsibility for one’s own actions; shows

Experience and Other Qualifications:

• Years of experience: Some customer service and call center experience preferred
• Computer proficiency: Working knowledge of computer programs
• Understanding of general work practices in warehousing and distribution, including order processing, picking, and shipping processes and procedures.
• Valid Driver’s license preferred
• Education: High school diploma; College degree preferred
• Dedicated to business and allow flexibility with work hours if necessary

Essential Functions of the Position:

• Performing tasks using a computer and telephone daily
• Repetitive processing steps.
• Maintain confidentiality of customer’s information.
• Always willing to adapt to change and keep an open mind to training
• Consistent regular scheduled attendance is considered an essential function of this job