Delivery Operations Specialist - Arhaus
Conover, NC 28613
About the Job
Delivery Operations Specialists are responsible for scrubbing trucks and preparing the folders for the warehouse associates. They’re also responsible for processing 3PL transfers, scrubbing pick lists, and printing the warehouse associates' labels and manifest. After the 3PL trucks leave the warehouse, the 215/EDI transaction should be submitted to the delivery provider; plus, the transfers need to be acknowledged to the correct hub. Along with processing routes for shipment each day, the candidate must have customer service skills and possess the ability to keep our customer’s orders and personal information confidential.
Schedule: M-F 9a to 5:30p
Essential Duties and Responsibilities:
- Scrub trucks and prepare folders
- Verify contact information is correct
- Check for fully committed paid-in-full orders
- Reassign pieces to appropriate picking locations
- Place delivery tickets and manifest in folders
- Processing 3PL trucks
- Create a 3PL transfer to the appropriate hub
- Scrub pick list to pull pieces from appropriate picking locations
- Print manifest and labels for the warehouse associates
- Submit 215/EDI transmissions
- Complete transfers to the appropriate hub
- Overages/Shortages
- Reach out to the appropriate Hub coordinator to research
- Log into Queue to take calls
- Assist our customers with updates on their order
- Assist our stores with getting orders added on or pulled off
- Assist our concierge/inventory department with rescheduling orders when necessary
- Assist our drivers and/or our provider’s drivers with completing a delivery when necessary
- Maintain emails and Salesforce case assignments
- Acknowledge receipt of emails/cases and provide updates if research is required
- Provide details of steps taken to handle the request
- Direct requestor to appropriate department for assistance if necessary
Competencies:
- Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively
- Builds respectful and effective working relationships; collaborates with others to achieve common goals
- Strives to meet or exceed the expectations of internal and external customer standards
- Demonstrates initiative by acting as a self-starter; takes on increased responsibility to enhance one’s contribution
- Displays a high degree of integrity, honesty and takes responsibility for one’s actions; shows consistency between words and actions
Education, Experience, and Other Qualifications:
- Education: High school diploma; College degree preferred
- Years of experience: Some customer service and call center experience preferred
- Valid Driver’s license preferred
- Computer proficiency: Working knowledge of computer programs
- Understanding of general work practices in warehousing and distribution, including order processing, picking, and shipping processes and procedures.
- Dedicated to business and allow flexibility with work hours if necessary
Essential Functions of the Position:
- Performing tasks using a computer and telephone daily
- Repetitive processing steps.
- Maintain confidentiality of customer’s information.
- Always willing to adapt to change and keep an open mind to training
- Consistent regular scheduled attendance is considered an essential function of this job.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
Customer Service