Delivery Director - IT Professional Services (West Coast Anywhere) - Squiz

Roles like this don't come up very often. Squiz is looking for a Delivery Director to lead the USA region. Reporting to the Chief Professional Services Officer, you'll lead a strong and passionate delivery team across the USA and remote offshore teams made up of technical consultants, developers, creatives, and project managers. This is an opportunity to lead, develop, coach and guide the professional services delivery function for the USA region.

You bring:

• Experience operating in Professional Services or delivery roles within the tech sector.
• Program Management capability showing the pragmatic application of agile/lean project methodologies, processes and practices.
• Strategic thinking coupled with practical execution, you'll happily get your hands dirty when required.
• Continuous improvement mindset to evolve delivery frameworks towards optimised outcomes: customer satisfaction, project delivery quality, and client value.
• Ability to influence, negotiate, and build consensus with executive and senior management, customers, and partners.
• Ability to serve as an expert in Professional Services internally and externally with customers, partners, and industry communities.
• Experience managing technical, cross-functional professional services teams (e.g. consulting, implementation, trainers, project managers, creative) and delivery partners.
• Experience with software development lifecycle (i.e. SDLC), agile, DevOps, software development tools, technologies, and processes.
• Ability to be an evangelist for Squiz customers, you naturally build relationships and have the ability to uncover new opportunities within accounts.

Nice to have

• Experience delivering solutions similar to those of Squiz - DXP, CMS, web development etc
• Strong commercial acumen expertise 
• Experience working in a global team

What you would do:

• Inspire and lead dispersed technical delivery teams to create and implement excellent digital solutions.
• Input to, and facilitate, delivery of the Services Strategy across the USA delivery team.
• Refine and evolve the delivery framework in partnership with Services leadership, people managers, and other functional leaders across Squiz.
• Network and build trust with customers to ensure successful projects and great outcomes.
• Drive the adoption of global standards and practices across the USA.
• Ensures Services disciplines work together to achieve a cohesive organisational structure and delivery framework.
• Act as an escalation point for Services Squads and help negotiate successful outcomes with clients outcomes in mind.
• Lead delivery of consulting, education, and implementation services to our customers - overseeing resource management, project delivery and operational success metrics.
• Be accountable for services financial targets and metrics, including bookings, revenue, gross margin and utilisation.
• Build and scale regional service operations (i.e. people, process, systems and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies.
• Act as an evangelist for services, assisting sales with selling and serving as an executive sponsor for our strategic customers.
• Work closely with the partnership team to understand the partner strategy and ecosystem. You’ll work closely with our Partner team to maintain a regional network of certified partners that deliver consistent quality for our costumes. 

Salary $125,000 - $165,000 base (based on state and experience)

Location: Must be located on West Coast USA

Who we are:

Squiz helps organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.

Headquartered in Australia, with 340 staff members scattered across our international offices in the USA, United Kingdom, Poland and New Zealand. 

We’re looking for people like you, who want to be a part of this journey of reinvention as we build an amazing Global SaaS product business, with the experience and enthusiasm to use amazing technology in new and creative ways.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant

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Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.