Delivery Communications Manager - Pacific Program Management

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

PPM seeks a combination project manager and communications professional to work as an embedded resource within our Amazon account delivery organization to create communication deliverables across the lifecycle of move and launch projects. The ideal candidate will work with PPM’s delivery teams and change management program to:

Key Responsibilities

• Appropriately utilize best practices and existing standards to convey critical information to client stakeholders, project partners, team members, and others.
• Own the messaging as a partner of our client’s real estate team — from project in-take to close-out — to ensure the best customer experience throughout transitional periods.
• Attend project meetings to understand the project process and workflow to ensure communications corresponding to specific milestones are managed.
• Recognize gaps in the communication delivery process and develop concise materials to streamline the customer journey and drive project success.
• Utilize technology and tools to deliver communications, document activities, track progress, and monitor and measure both the success of our programs and client satisfaction.
• Support the Change Management team’s development of Team & Partner communications, Strategic Initiatives, programmatic deliverables, and other duties as assigned.
• Pivot easily and demonstrate the agility to rapidly accommodate change and prioritize the needs of multiple projects and personalities at once.
• Act as a resource to support PPM’s overall mission by constantly expanding your knowledge while building relationships with both clients and colleagues throughout the organization.

Experience/Training/Education/Certification

• Strong communication and writing skills demonstrated in a professional environment
• Experience producing client-facing communications and materials
• 5-10 years of professional experience in communications, project management, change management, operations or marketing
• Bachelor’s degree in Communications, Marketing, Business Administration, Psychology, Organizational Development, or related field
• Experience developing and managing communications activities for organizational initiatives
• Familiarity with continuous improvement and project management approaches, tools, and phases
• Familiarity with the commercial real estate sector and/or corporate real estate and facilities
• Excellent verbal, interpersonal, and written communication skills, including experience with developing and delivering customer-facing materials
• Passion for proper grammar and style; strong editing and proofreading abilities
• Ability to explain change management concepts so others easily understand them
• Demonstrated relationship-building skills and success in a dynamic client environment
• Solid computer skills with Microsoft applications (Word, Excel, PowerPoint, and Visio).
• Ability to work collectively with multiple Project Managers in support of project deliverables.

Physical Requirements

• The person in this role needs to be able to occasionally lift up to 25 pounds.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.