Deland Bilingual Spanish/ English Customer Service Representative - Foundever Group

At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles. Our modernized application technology benefits our customers and you!

¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español?

Become a Bilingual Financial Customer Service Representatives by joining an elite team that supports industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands. In this position, you will:

• Problem-solve and connect with customers by phone via inbound calls; no sales
• Speak Fluent English and Spanish
• Strive to meet and exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat and/or email communications
• Navigate through multiple digital systems
• Read client legal disclosures verbatim

Location Requirements: Must reside within driving distance of our Deland, FL location. You will be working onsite at 1398 S Woodland Blvd, DeLand, FL 32720.

• Pay:  Starting at $19.00/hr
• 100% Paid Professional Training at $15 per hour
• Health Benefits
• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts 
• Referral bonuses
• Everbetter wellness program 
• Internal Mobility (84% of our managers are promoted within)

• A high school diploma or GED equivalent
• An ability to connect with customers, and offer helpful solutions, with empathy
• Excellent listening, verbal and written communication skills
• Basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc. 
• An ability to work evening and weekend shifts
• You work well with a team or independently

Location Requirements: Must reside within driving distance of our Deland, FL location. You will be working onsite at 1398 S Woodland Blvd, DeLand, FL 32720.

Foundever is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.