Defense Travel System DTS Help Desk Technician - Summit Technical Solutions

Are you aproblem solver?

Do you strive to make apositive difference?

Do you enjoy being a contributor to aworld class team?

Summit Technical Solutions (STS)is seeking a Defense Travel System Help Desk Technician - Mid. This position serves asSubject Matter Expert with off-site/on-call functionality and comprehensive Defense Travel System (DTS) and associated Travel Charge Card support.

You will primarily serve as Subject Matter Expert to support USASMDC personnel with off-site/on-call functional and holistic Defense Travel System (DTS) and associated Travel Charge Card support assistance; and assist the G8 Audit Readiness/Systems/Policy Division with Content Management (CM) and Business Process Analysis support service for maintaining audit readiness.

Essential Job Functions

• Provide on-site Content Management and Business Process Analysist support to the G8 Audit Readiness/Systems/Policy Division.
• Assist USASMDC personnel with travel request submission, itinerary selection, approval, funding, and reimbursements. Maintain auditable documents for DTS, Government Travel Charge Card, Support Agreements, and Taskers in SharePoint and other databases.
• Use SharePoint and the USASMDC Knowledge Management Support Tools (KMST) web page applications/portals to process taskers, in/out-process command personnel using the Defense Travel System and Government Travel Charge Card, and processes staff documents to include Support Agreements, Memorandum of Understanding (MOU), and Memorandum of Agreements (MOA), and Fund certification appointment documents.
• Use Government Travel Charge Card automated systems to assist travelers with activating/de-activating cards and raising/lowering dollar limits as directed by Command Agency Program Coordinator. Provide DTS expertise to group discussions as needed.
• Maintain and update a daily performance log to track calls answered, work requested, services delivered, status, closeout, and audits. Submit process improvement recommendations.
• Requires excellent communication and customer service skills.

Required Skills


Required Experience

• 3+ years of experience withDefense Travel System (DTS) and associated Travel Charge Card
• Knowledge consistent with Content Management and Business Process Analysis Subject Matter Expert (SME)
• Knowledge of G8 Audit Readiness/Systems/Policy Division with Content Management (CM) and Business Process Analysis support service for maintaining audit readiness.

Education

Required: High School Diploma

Other Requirements

• Must be a U.S. Citizen
• Active Secretclearance (minimum) and the ability to maintain the clearance throughout period of employment.

What makes STS great?

STS is a services-based organization that relies on the exceptional results our workforce delivers to customers every day. We realize that our customers’ high regard for our consistently high performance is only possible because of the talents, exceptional work ethic, and commitment of our people. We promote and live by a strong and inclusive company culture that places the focus oncustomerandemployeesatisfaction, communication, and respect.

What to expect from STS:

• Competitivetotal compensation plan, with immediate eligibility for most benefits and a 401(k) planwith matching contributions!
• A work environment that emphasizes the safety of our workforce
• An organization that is committed to upholding the highest level of business ethics and workplace conduct
• A company that supports "paying it forward" with involvement in several deserving organizations and encourages volunteerism in the employee's community
• Generous paid time-off program that starts on the first day of employment!
• Tuition and certification cost reimbursement programs for qualifying employees

STS is actively committed to employment of Veterans, whom we regard as one of our Nation’s greatest resources. Today, you will find Veterans at every level of our organization, continuing their service to our country by supporting our government contracts and customers. STS is proud of their dedication, work ethic, loyalty, and commitment to duty, and we will continue to promote career opportunities for Veterans who are sincerely deserving of our appreciation.

We are an affirmative action/equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.