Dedicated Support Technician - Sector 7 LLC
Wixom, MI
About the Job
Sector 7 is looking for a qualified dedicated support technician with a broad Tier 2 knowledge level. We’re looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems. Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures.
Core Values
Our ideal candidate possesses the following values:
o Employees = #1: Employees are our number 1 priority
o E=mc^2: What you do effects others
o Be efficient: Inefficiency bankrupts morale & momentum
o Grow upwards; Not downwards: Let's develop into our higher selves
o Up, Down, Up, Down, A,B,A,B: Unlock the matrix; advance and overcome
Role
Dedicated Customer Support:
o Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 & Tier 2 support level
o Work with other techs internally to support and escalate issues for customers
o Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for customers
Internal Support:
o Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for internal personnel, requesting technical assistance
o Must have great communication skills to ensure high levels of positive
o Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients
o Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps
o Provide support as a scheduled, on-call technician during off hourso Responsible for daily reporting of tasks and to-do's within the company's project management platform
o Display pride and professionalism in maintaining self appearance, company equipment and property
o Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction