Debt Collections Specialist/Customer Service - LA Sales Recruiter

Description

Primary responsibilities for the Debt Collector include:

• Make daily collection calls for all past due closed accounts.
• Ensure customer letters and Witten Notices are sent timely and in accordance with regulations and company policies.
• Coordinate with default servicing staff on modifications, foreclosures and bankruptcies.
• Maintain adequate controls to ensure compliance with consumer protection and fair debt collection regulations and best practices.
• Adhere to delivery and quality service performance.
• Participate in all required training for compliance.

Job Requirements:

• Associate’s degree or higher, or equivalent work experience.
• Minimum of two years’ experience as a collector or working in a related position in the residential mortgage loan industry.
• Outstanding customer service, verbal, and written communication skills is essential.
• Must be able to effectively manage and diffuse conflict.
• Good organizational skills and the ability to multi-task are critical to success.
• Proficient in Microsoft Office.
• Working knowledge of the FIS system strongly preferred.
• Position requires working a minimum of one Saturday a month and may require occasional overtime as business dictates.
• Flexible working hours