Electronic Flight Bag Spangdahlem - ITility, LLC.

Overview

Join the ITility team and make a difference! ITility seeks a Electronic Flight Bag Manager to support our contract with the United States Air Force in Europe (USAFE). This role will sit onsite at Spangdahlem, Air Base

ITility is a Service Disabled Veteran Owned Small Business with a passion to equip our nation’s armed forces and first responders with the very best to empower their missions. From the virtual battlefield to boots on the ground, our people, processes, and performance drive our ability to help our clients protect what matters, now and for generations to come.

At ITility, we help our customers command the future by thinking beyond perceived limits to create new, unexpected ways to protect and defend our nation. We inspire and empower people to create significant solutions that secure what matters to our customers and communities, here and around the globe.

We Value:

• The Drive to Perform Beyond Perceived Limits.
• The Desire to Find Significance in All We Do.
• The Passion and Compassion That Powers Both.

Responsibilities

• Perform local administrator duties for all Exclusive Use Stand-Alone (EUSA) computers. Access to the administrative passcode for the mobile device management (MDM) administrator console and Foreflight admin will be provided.
• Ensure EFB Manager appointment letters are accurate and current.
• Coordinate with Standardization/Evaluation (Stan/Eval) Technical Order Distribution Officer (TODO) and Stan/Eval representatives to ensure all EFB standalone computers have appropriate and up to date electronic publications and Flight Information publications (FLIP): Technical Orders, Currency of Directives, Flight Crew Information Files (FCIF), Special Interest Items and any other applicable information as determined by OG Chief of Stan/Eval. Ensure flight publications are standardized and available across EFB EUSA and digital platforms to include Group SharePoint sites and Shared drives. Update EUSAs using wireless, hard drive, or CD/DVD; and send emails to inform applicable aircrew of any updates to flight publications or EFB/standalone procedures, processes, or issues.
• Serve as the EFB system administrator using BlackBerry Unified Endpoint Management Software (BBUEM), or any future designated mobile device management (MDM) software. Ensure appropriate training certificates and requirements are completed to be able to effectively use BBUEM to configure, track, issue, reset, update, and maintain the EFB program at a Wing level. Tasks include but are not limited to adding and removing user accounts, tracking lost or stolen EFBs, and ensuring unit compliance via device audits.
• Manage Foreflight administration account to ensure access to Foreflight services. Add and delete accounts on Foreflight.
• Manage commercial internet services (WiFi) required to support EFB connectivity. Maintain primary contact between Group units and internet service provider (ISP). Relay internet connectivity problems to internet service provider (ISP) and schedule repair or service work to establish and maintain unit network connectivity. May have to escort and accompany ISP technician through base-facilities on a recurring basis.
• Coordinate with appropriate Resource Advisor to establish sustainment cost and maintain necessary inventory of EFB equipment, including but not limited to: Exclusive Use Stand-Alone (EUSA) computers, personal battery-life extenders, touch-screen gloves, Lind charging systems, faraday bags, lithium fire-bag kits, mounting solutions, external hardware (charging cables, cords, disc drives, approved hard drives, storage cases, protective cases etc.).
• Serve as equipment custodian for all EFB equipment within Operations Group. Maintain accountability and tracking of devices using inventory processes and software. Responsible for the decommissioning of obsolete equipment via appropriate channels to include: Information Technology Equipment Custodian (ITEC) and Defense Utilization and Marketing Office (DRMO).
• Responsible for distribution and inventory of “hardware refresh” EFB equipment.  “Hardware refresh” equipment includes, but is not limited to iPads, tablets, cases, GPS/ADS-B receivers and their peripherals.
• Identify, address, and elevate EFB requirements and concerns to leadership. Monitor tech releases and iOS software updates/news to anticipate and develop a mitigation plan for obsolescence within the EFB program.
• Utilize and monitor Microsoft Teams EFB Program Manager Site for announcements and discussions within the EFB program. Use Microsoft Teams and SharePoint sites to maintain situational awareness, manage user profiles.
• Engage in future EFB capability discussions and plans as required by Operations Officer or delegate. (i.e. EFB integration into operational systems, connectivity expansion, sustainment forecasting etc.).
• Generate the following reports/forms as required: EFB Audit Report and EFB Sustainment Report.

Qualifications

• Active US Secret Clearance
• Excellent communication and time management skills. 

ITility is an Equal Opportunity Employer

ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.

ITility is committed to the principle of equal employment opportunity and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, age, disability or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.