Dealership Support Manager - GA - VSS Group

Job Title: Dealership Support Manager
Reports To: Vice President of Sales
Direct Reports: None
FLSA Status: Exempt

Position Summary: The Dealership Account Manager (DSM) is responsible for developing and
maintaining strong relationships with existing dealership accounts to develop sales and support strategies
for VSS products and applications. The DSM will cultivate long-lasting relationships to drive revenue
growth through increased product usage. This role provides comprehensive customer support,
maintenance, and training for VSS products at the dealership to ensure customer satisfaction and product
effectiveness. This person should live in or near Augusta Georgia as they will be required to travel to Charleston, SC and Southern GA as needed to maintain their territory. 

Essential Duties and Responsibilities:

1. Dealership Communication and Support:

• Conduct continuous face-to-face, email, or video meetings with dealerships to support customer retention and satisfaction.
• Maintain regular communication with dealership personnel to address concerns, provide training, and ensure product value is understood.

2. Account Analysis:

• Perform detailed account analysis to identify strategies for revenue growth.
• Develop and implement action plans with the dealership based on account performance data to maximize profitability and sales opportunities.

3. Training and Development:

• Provide on-location product, application, sales, and procedure training and product launches for dealership teams.
• Ensure dealership staff are well-versed in best practices, product knowledge, and placement strategies to enhance dealership performance.

 4. Business Development:

• Leverage existing relationships with dealerships to generate new business opportunities and leads for the Regional Sales Manager (RSM) and Business Development Manager (BDM).
• Identify and pursue potential growth opportunities within the assigned territory.

Additional Work Activities:

• Report weekly activity using CRM.
• Participate in weekly production and activity meetings with management team.
• Support dealership inventory management of VSS products and marketing materials.
• Assist with resolving dealership claims.
• Collaborate with RSM and BSM to support accounts.
• Participate in internal VSS product knowledge training.

Knowledge Skills and Abilities:

• Ability to effectively utilize software applications required for product support, inventory management, training, and CRM.
• Apply analytical skills to problem solve and provide support solutions.
• Manage time efficiently to prioritize tasks and set goals.
• Demonstrate excellent oral and written communication and presentation skills to convey information and provide product training to customers.
• Possess general business acumen with an ability to understand customer needs and how to drive revenue.

Education, Certifications and Experience:

• High School Diploma or G.E.D.
• 1 year of automotive industry experience is preferred but not required.
• 1 year of account management or direct sales is preferred but not required.
• Valid driver’s license

Working Conditions and Physical Effort:

• Physical requirements may include sitting, standing, and driving for extended periods of time.
• From time to time may be required to lift, carry, or push up to 50lbs.
• Regularly talking and listening.

Travel:
90-95% travel required. Most travel requirements are via driving a vehicle within normal business
hours but may require occasional overnight travel.
 

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