Dealer Relations Manager I - American Credit Acceptance

Summary/Objective 

The Dealer Relations Manager I will prospect, develop, and maintain profitable, quality lending relationships with dealer partners by phone and occasional (optional) in-person visits. This position will grow the business by demonstrating value to all Dealer Management, which requires thorough knowledge of program capabilities and ability to learn industry specifics quickly while meeting sales goals. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• Manage and maintain a portfolio of existing client dealer relationships on an as needed basis
• Execute a prospecting plan to grow existing client dealer base within a defined market
• Demonstrate the value and benefits of ACA’s Point of Sale (POS) program
• Properly explain the loan documentation process for the client dealer
• Define and manage the process for receiving/collecting auto loan application information from client dealer
• Maintain and present a professional image via telephone
• Quickly identify negative trends or potential issues within the loan application process and know when to escalate 
• Stay abreast of competitive intelligence, understand competitor program strength/weaknesses and effectiveness, and solicit client dealer feedback.
• Remain flexible to adapt to changes quickly based on business needs
• Perform other tasks as assigned

Qualifications

Candidates should meet 80% of the listed qualifications to be considered.

• 1+ years of sales and finance experience
• Bachelor’s degree in marketing, sales, or business is preferred
• Proficient computer skills including working knowledge of Microsoft applications 
• Dynamics CRM experience preferred but not required 
• Must have the ability to handle multiple tasks and prioritize effectively 
• Must have the ability to solve problems, digest and apply information, learn new skills, and think critically
• Excellent written and verbal communication skills 
• Comfortability presenting information over the phone
• Able to work in fast-paced, self-directed entrepreneurial environment
• Excellent time management skills, highly energetic, and self-motivated
• Ability to clearly communicate and sell program features and benefits
• Ability to quickly assess dealer needs, identify issues, and know when to escalate

Supervisory Responsibility

This position has no supervisory responsibilities

Work Environment and Physical Demands

In most cases an in-home office must be maintained. This role routinely uses appropriate and required office and personal communications technology, which will be provided

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some weekend work required.

Travel

You may be requested to travel on occasion, but it is not required for this position. Applicants should be able to make travel arrangements, be comfortable with air travel, be able to drive, and walk around the dealership if needed. 

EEO Statement 

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.   ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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