Host/Hostess - Western Racquet Club
Elm Grove, WI 53122
About the Job
Join Our Team as a Host/Hostess at Western Racquet Club!
Western Racquet Club is looking for a dedicated and detail-oriented Host/Hostess to manage dining reservations, enhance member experiences, and support food and beverage operations. This role is essential in ensuring seamless service while maintaining the club's high standards. If you have excellent organizational skills, thrive in a fast-paced environment, and have a passion for hospitality, we invite you to apply!
Key Responsibilities:
Dining & Member Services:
- Greet and seat guests and manage reservations.
- Direct and assist members and guests in locating daily private functions and events.
- Suggest and describe appetizers, entrées, desserts, wines, and cocktails.
- Ensure a smooth dining experience by coordinating food service between the kitchen and service staff.
- Handle member and guest inquiries or complaints professionally and efficiently.
- Carefully observe and assess service quality, taking corrective action when necessary.
- Ensure adherence to club policies, health, and safety guidelines.
- Track and generate restaurant reports and audit server checks to ensure accurate billing.
- Assist in enforcing revenue control procedures and adherence to alcohol service laws.
Reservations:
- Manage restaurant reservations, reciprocal requests, and any needs for club members.
- Oversee telephone communication at the reservations desk, assisting with inquiries and bookings.
- Maintain an organized seating and scheduling system to optimize dining flow.
Operational & Management Support:
- Supervise and assist service staff, ensuring training in service etiquette, teamwork, and POS systems.
- Perform managerial duties in restaurant operations during the manager’s absence.
- Maintain the cleanliness and organization of linens, silverware, and service areas.
- Oversee the maintenance and upkeep of office equipment and fixtures related to dining operations.
- Participate in club meetings, training courses, and events as required.
What We’re Looking For:
- Knowledge of dining reservations systems and procedures.
- Ability to handle multiple tasks under pressure in a fast-paced setting.
- Strong organizational, communication, and leadership skills.
- Ability to provide excellent member service while enforcing club policies.
- Knowledge of wine service, cocktail recommendations, and fine dining etiquette.
- Experience in restaurant operations, guest services, or club hospitality preferred.
- Must follow all health and safety guidelines and be knowledgeable of emergency procedures.
Why Join Western Racquet Club?
- A dynamic, team-oriented work environment.
- Competitive pay with opportunities for growth and leadership.
- The chance to work at a premier private club with high service standards.
- A great opportunity to develop skills in fine dining, event coordination, and hospitality management.
If you are passionate about delivering an outstanding dining experience and thrive in an upscale hospitality environment, apply today!
To Apply: Submit your resume and cover letter to mjanuszko@westernracquetclub.com or visit https://www.westernracquetclub.com/employment . We look forward to welcoming you to our team!
Source : Western Racquet Club