DataCenter Hands & Feet Engineer - Danta Technologies

DataCenter Hands & Feet Engineer- Reno, Nevada - Onsite and the candidate needs to go for a Face2Face Interview.

Roles and Responsibilities

• Update DC Sheet/Inventory
• Update DC Portal
• Server OS installation.
• Server Configuration
• Update Firmware, BIOS and drivers etc.
• Vendor co-ordination for hardware issue
• Share Logs with Vendor for hardware issue
• Vendor Escorting in DC
• Parts received and return
• Server Mounting
• Server Movement
• Rack Movement
• Prepare Gatepass for Device Movement
• Escorting Vendor in MUX Room
• Coordination with Network Team
• Network Connectivity
• Coordination with Teams (VM, Storage, Backup & Unix)
• Maintain DC Store (Server Part Only)
• Coordinate with Custom for Material inspection
• Coordinate with Logistics Team
• PO and Invoice status check
• Maintain Authorization Sheet (DC, MUX & Fire Proof Safe)
• MUX room cleanup
• DC cleanup
• Check and maintain Power and Cooling in DC
• Labeling on Racks and Devices
• Client servers issues
• provide Recording Backup as per admin request
• Tape Movement to Fire Proof Safe
• ATS Installation
• ATS Configuration
• PDU Installation
• Reports
• Remedy and Tasks
• Mail update (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes
• Collate audit findings, analyse the same and prepare reports on the findings
• Support to the LoB HR to come up with an action plan based on the audit finding
• Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance
• Prepare reports periodically for the CoE review with the Senior Management
• Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics
• Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required
• Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoE
• Share reports with the supervisor for review and circulation to relevant stakeholders
• Provide inputs (if any) on improving the current reports
• Study the HR plan and understand requirements from the CoE
• Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review
• Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available
• Pilot and test the new process; Prepare training material, support socialization of the same across Business Units
• Coordinate with the LoB HR and Business leaders to enable rollout of the new processes
• Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes
• Respond to customer queries as and when required and escalate to supervisor when required

Soft Skills

• Strong written and verbal communication skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Strong customer service skills
• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
• Must be detail oriented and self-motivating , self-starter with ability to work on their own initiatives
• To work through issues analytically to a successful conclusion
• Flexibility with respect to time client deliverables need to be met with a Can do attitude
• Excellent problem solving / quantitative/ analytical skills
• Experience of managing and leading a geographically and culturally diverse team

Desired Experience

• Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Thorough understanding of Outlook's calendaring tool
• Understanding of Exchange functional accounts and how they are used within Microsoft technologies
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
• Desk side Support Management
• Customer Relationship Management
• Vendor Relationship Management
• Project Management
• SLA Management including Incident, problem, Configuration, Service request etc.
• Daily review with the Country Managers
• Periodic reviews with Customer and Vendors
• MIS and Reporting

Other Skills / Experience

• Ideal candidate would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.
• Management of the Region
• A significant travel is expected on the job hence should be willing to work in such a role
• Location of work will be the client offices in the respective geography / location. Flexibility in relocation based on job requirements will be desired

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.