Database Analyst Intermediate - American Technology Consulting

Position/Summary:The MCH Helpline serves as a call center and utilizes an extensive Informationand Referral (I&R)software database as well within the Indiana 211 Partnership, Inc. platform. TheResource DatabaseSpecialist, (RDS), performs computer system data analysis, entry and managementfor the MCH Helpline.The RDS is responsible for the maintenance of the MCH integrated intake system,as well as working withIndiana 211 Partnership, Inc. to ensure the resources in the database are up todate.The RDS is subject to being trained in the AIRS standards (Alliance ofInformation and Referral Systems)and possess the training for I&R (Information and Referral) practices utilizingwithin the Indiana 211Partnership, Inc. database. The RDS will be knowledgeable in the critical areasof the taxonomy termsthat are selected to represent the service(s) in the service group.The Resource Database Specialist will work with the MCH Helpline staff, andothers to ensure that sites,services, and their agency information are accurately reflected in the Indiana211 Partnership, Inc.database..Essential Duties/Responsibilities:•Working knowledge of the parameters of information contained in provider sourcedocuments.•Ability to maintain standard production and standard accuracy rate on assignedtasks.•Manage data exporting and importing across database systems, includingexperience with Tableau andexcel.•Ability to comprehend and apply moderately complex procedures involved in thedata screens.•Ability to be detailed oriented; follow-up thoroughly on assigned tasks andprojects.•Inform Manager on status of tasks through progress reportsManage and update the resources in the Liv Pregnancy Mobile App and entire MCHHelplineUtilitze the Indiana 211 Partnership, Inc. database to update provider capacityfor the OB NavigationInitiative•Resolves discrepancies in source documents prior to entering by referring toprocedures in program areaand/or consulting with the Helpline Manager.•Responsible for utilizing I&R database system to add, update, and maintain theresource providersactive.•Assists in producing caller data reports by various filters such as referrals,call type, needs, providers, etcwithin our database.•Minimum of two years working with database management systems or in a relatedfield is preferred.•Required to have an Associate's/Bachelor's degree in Human Services,Information Technology,Informatics or a related program.•One year of working knowledge and relevant database experience with AIRStraining.•Excellent logical and analytical skills; ability to make decisions regardingdata entry information withinspecific program area of work•Highly proficient in the use of Microsoft Office 365, specifically with Exceland database software•Knowledge of Information and Referral (I&R) standards.•Knowledge and/or certification of AIRS (Alliance of Information and ReferralSystems) standards