Data Systems Integration & Analytics Director - International Institute of New England

The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 9,000 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.

A dynamic, forward-looking, and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.

Overview

The Director of Data Systems Integration and Analytics position has a unique opportunity to make a critical impact on IINE’s work culture and effectiveness. After several years of rapid growth, the organization is poised to advance the sophistication of its use of information systems and data to track and transform its programs and operations. Siloed software systems are a barrier that this position will be focused on overcoming. While technical in focus, this position is an opportunity to step into an internal leadership role and impact the organization at multiple levels, from technical operations to culture and strategy, including articulating a vision for integrated, de-siloed data systems as a driver of organizational growth and improvement. Initially, this position will have no direct reports; however, this role will be forming and leading a cross-team data-focused working group that could later include up to three direct reports.

Strong candidates will be highly competent in data systems management, while also possessing a mind for operations and an inclination for aligning both with organizational strategies. The job will require strong communications and internal advocacy skills, as well as the patience to balance time-sensitive direct services needs across teams with continual progress in digital transformation. Change management and culture shift will be a throughline across all the work. Supervision and team building experience is a plus. The Director of Data Systems Integration and Analytics will be a thought partner to the Chief Operating Officer and an advisor to a busy but engaged executive team, while also being an advocate for effective systems and processes at the front lines of the organization, ensuring maximal support for the beneficiaries of IINE’s programs and services.

Position: Data Systems Integration & Analytics Director

• Department: Operations
• Reports to: Chief Operations Officer
• Supervises: N/A
• Status: Exempt, Full-Time
• Location: Boston, MA
• Position Format: Hybrid
• Pay: $125,000/year

Benefits:

Full-time employees will be eligible for all benefits including Personal Time Off (PTO), sick days, and twelve paid holidays. You may participate in all benefit programs that IINE establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, IINE offers medical, dental and vision. Company-paid life insurance, company-paid short-term disability (STD), long term disability (LTD), accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 403(b) with company match plan(s) pursuant to the terms and conditions of company policy and the 403(b)-plan document. Other perks such as discounts through our vision plan, fitness reimbursement and more.

Responsibilities

Data Systems Management

• Manage the selection and configuration of new and existing data systems in use in the organization, in line with team-based outcomes, mission delivery, and overall data analytics needs.
• Set up and manage integrations between existing data systems, including recommending, implementing, and managing data warehouse or integration tooling adopted by the organization.
• Collaborate with IINE’s IT Director, external technology support team, and software vendors to optimize data architecture.
• Negotiate and manage contracts with external software vendors.
• Establish and enforce data governance policies, ensuring data integrity, security, and compliance.
• Implement data quality control processes, including data cleansing and validation.
• Monitor and audit data usage to maintain consistent standards across systems.
• Support the Chief Operating Officer in ensuring IINE’s use of data systems adheres to requirements related to data privacy, protection, and other relevant regulatory regimes.

Data Analytics and Reporting

• Implement appropriate analytics and reporting platform(s), dashboards, and business intelligence software to allow for flexible and continuous evaluation of organizational effectiveness.
• Create visualizations and reports that highlight meaningful and actionable trends and metrics to guide executive leadership.
• Create reports and perform analytics as requested by supervisor, CEO, and department heads.

Business Process Management

• Assess data-related business processes across the organization and collaborate across teams to revise and improve them.
• Work with organizational and team leadership to maintain cross-team business processes, maximizing consistency and efficiency of data collection.
• Lead the development of data analytics processes and frameworks to extract actionable insights.

Other IT Responsibilities

• Support the development of the IT budget in collaboration with the Chief Operating Officer and the IT Director.
• Participate in troubleshooting of data systems issues alongside the IT Director, the relevant system administrator, and the external technology support team.
• Support the IT Director and external technology support team in creating training materials and documentation of data systems.
• Perform other duties as assigned by supervisor.

Required Skills/Abilities

Technical Skills

• Experience implementing data systems integration technologies (API management, data warehouses, integration middleware, etc.)
• Proficiency in data analytics tools such as Power BI, Tableau, or similar platforms.
• Strong understanding of enterprise and nonprofit-specific database management systems, preferably including case management systems.
• Experience with one or more scripting languages for data manipulation and analysis (such as Python, R, etc.).
• Familiarity with administration of cloud and data storage solutions (such as Azure, AWS, etc.).
• Proficiency in business process analysis and improvement.
• Well-developed approach to software selection and implementation in support of organizational outcomes.
• Understanding of data governance, compliance, and privacy regulations and how to develop systems and processes to meet them.
• High attention to detail in providing oversight of systems.

Leadership, Communication, and Change Management Skills

• Leadership and team management skills to guide and support the establishment of a cross-departmental data-focused team.
• Strong communication skills and an ability to communicate the importance of data outcomes and processes to non-technical stakeholders.
• Proven ability to balance needs of stakeholders across multiple teams with differing needs and priorities.
• Experience preparing, equipping, and supporting organizations through successful adoption of new tools and practices.
• Experience managing multiple projects with competing deadlines and priorities.
• Strong organizational skills to oversee and manage complex data integration and analytics projects.

Education & Experience

• Bachelor’s degree in information management, data analytics, or related field; Master’s degree preferred.
• Minimum of 5 years of experience in technology-responsible positions, with at least 3 years focused on database management, analytics, and/or data visualization.
• Experience with business process management.
• Minimum of 3 years of experience managing a technology-focused team in a mid-sized organization, preferably in the non-profit or human services sector.

Work Environment Conditions

• Requires frequent use of office technology such as computers, printers, and other office equipment.
• Requires occasional travel to IINE’s offices or for all-staff events.
• Entails continuous exposure to bright, overhead office lighting when working at IINE offices.
• Requires occasional night and weekend work.

Physical Demands

• Requires prolonged periods of sitting or standing at a desk and working on a computer.

Covid-19 Policy

IINE does not require applicants for most positions to show proof of Covid-19. Some federal contracts, however, require IINE staff to show proof of Covid-19 vaccination, and some immigration status adjustments, such as a Green Card, require proof of Covid-19 vaccination as well. Consequently, for some positions, IINE staff may be required to show proof of vaccination, and in others, IINE staff will be supporting clients who are required by law to have proof of vaccination in order to adjust their status in the United States.

US Work Eligibility Notice

This position requires lawful authorization to work in the United States, and IINE is unable to provide visa sponsorship in connection with this.