Data Product Owner - Claims - Gallagher

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a highly skilled and motivated individual to join the AJG Enterprise Data Management team as a Data Product Owner, specializing in insurance claims. AJG’s claims data is an integral part of the data landscape, providing insights and servicing to our clients.  As a Data Product Owner, you will be responsible for driving the development and execution of our claims data products, ensuring they meet the needs of our organization and customers. You will collaborate with cross-functional teams, including analysts, data scientists, engineers, and business stakeholders, to define product requirements, prioritize features, and deliver high-quality data products. 

This role involves significant cross-functional collaboration.  You will work in tandem with the IT, Finance, Operations, and external partners to populate the claims data warehouse with high quality claims data. This role is also external facing and requires interaction with our external partners to gather claims. 

Key Performance Metrics: Number of carriers with direct claims feeds; match rate of claims to clients in the data warehouse; quality & completeness of claims records

1. Define and prioritize the roadmap for our claims data products, aligning with the overall business strategy and goals.
2. Collaborate with stakeholders to gather requirements and understand their needs, translating them into clear and actionable product specifications.
3. Work closely with data scientists and engineers to ensure the successful development and delivery of our claims data products, ensuring they meet high quality standards and deliver on time.
4. Identify new ways for obtaining the claims data, through technologies such as AI or OCR.
5. Lead a high-performing data product team, providing guidance, mentorship, and support to ensure the team's success in delivering high-quality data products, while promoting a collaborative and innovative culture within the team.
6. Conduct market research and competitive analysis to identify trends and opportunities in the data product space, ensuring our products remain competitive and innovative.
7. Define and track key performance indicators (KPIs) to measure the success and impact of our claims data products, making data-driven decisions to drive continuous improvement.
8. Act as the primary point of contact for all claims data product-related inquiries, providing guidance and support to internal teams and external stakeholders.
9. Collaborate with the analytics, claims, and sales teams to develop internal strategies for leveraging the claims data and support the development of external data products
10. Stay up-to-date with industry trends and advancements in data management, bringing new ideas and best practices to the team.

Required:

1. Proven experience as a Product Owner or similar role, preferably in the data or analytics domain.
2. Insurance industry, insurance brokerage, and/or financial services industry is required to success in this role.
3. Bachelor's degree in a relevant field such as computer science, data science, or business analytics preferred. A master's degree is a plus.
4. Strong understanding of data management practices, including data privacy protection, data quality, data architecture & modeling.
5. Excellent analytical and problem-solving skills, with the ability to translate complex requirements into actionable product specifications.
6. Strong project management skills, with the ability to prioritize tasks, manage timelines, and deliver high-quality results.
7. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels and present to groups and external stakeholders.
8. Understanding of data governance and master data management principles.
9. Experience applying Data Protection rules to data, specifically, but not limited to, HIPAA, CCPA, & GDPR
10. Strong attention to detail and a commitment to delivering high-quality claims products.
11. Familiarity with Agile development methodologies, such as Scrum or Kanban.
12. Experience with data visualization tools and techniques is a plus.
13. Ability to adapt to a fast-paced and dynamic work environment.
14. Knowledge of the Acord data model is a plus
15. Familiarity with the following technologies: Microsoft Azure, Snowflake, Collibra, PowerBI

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.