Data Product Management Director (Remote) at CareFirst, Inc.

Data Product Management Director (Remote)

At CareFirst BlueCross BlueShield, we are building the future of healthcare as the largest not-for-profit health plan in the Mid-Atlantic region. Maryland, Washington, D.C., and Northern Virginia residents and their families count on us for healthcare they understand and can afford. And we do not take that lightly.

Every day, through our diversified portfolio, we serve employers, members, providers, and our communities. Our people work tirelessly to deliver accessible and affordable experiences and solutions for our customers. What we are building for the people that count on us is exactly what we expect for ourselves and those we love.

CareFirst. It is not just our name; it is our promise.

We are seeking a transformative leader who will put our data to use to deliver on this promise. By joining our team, you are a catalyst in a chain of events that helps millions of people. You will collaborate on the products, services, and solutions that help us carry out our mission to improve lives and advance healthcare from opportunity identification, through planning of the initial phases of the product lifecycle, to the development and scale of products, to sustaining and improving overall performance. Working here is your opportunity to shape an industry that is vital to us all using data and insights. If you are passionate about building world-class products and working with great people, you will fit right in.

Your role will be responsible for the full lifecycle of enterprise data products and services that align with the company goals. You will lead the strategic direction of data products and orchestrate cross-disciplinary teams of business leaders, data engineers, data architects, data analysts, and data scientists. The Director of Data Product Management is chartered to establish and execute the data product operating model. You will define the vision and strategy for data products, define and implement product management processes, produce roadmaps for high quality, high performing data products, including their support, enhancement, reinvestment, or retirement needs, and deliver data solutions that facilitate great analytical experiences for CareFirst's customers and internal teams.

You are a capable executive who bears the responsibility to foster value creation from the use of the organization's data assets and how they enable or produce internal/external analytics and insights. This responsibility includes, but is not limited to, the creation and execution of the strategies to enable business outcomes, achieve enterprise objectives, and drive innovation in a manner that aligns data policies and use with relevant regulatory, legal, and ethical requirements. You will closely collaborate with customers, business stakeholders, data architects, data scientists, data engineers, and product owners to envision, design, and build the data foundation that powers our data product catalogue. Your team will also gather requirements, write use cases, organize features, implement tools, and establish metrics related to managing the data product life cycle, maintaining a data product catalogue or subscription, and directly producing data products.

ESSENTIAL FUNCTIONS:

• Product Strategy: Develop and maintain the Data Product Vision, Strategy, and Roadmap with input from product managers/owners, platform and solution leaders, internal stakeholders, and customers across our segments; define success metrics and strategic priorities, partnering with stakeholders on enhancement requests as well as analysis and prioritization of requests. Works with customers and internal stakeholders to understand their needs, translating them into data platform requirements.
• Product Discovery: Exploit the value of enterprise information assets and the analytics to render insights for decision making and regulatory reporting. Lead the identification and development of data and analytics products with functional Data Directors and Data Product Managers. Drive the development and deployment of the enterprise's data and analytics platform for digital business. Create and oversee the services for governing and the sourcing of external data and the distribution of internal data to ensure quality, traceability, timeliness, usability, and cost-effectiveness.
• Product Lifecycle Management: Execute the roadmap by working with the functional Data Directors and Data Product Managers on finalizing data requirements by collaborating with Business and Technical SMEs based on use cases provided by solution leaders, and work with our engineering team through planning, iteration, testing, launch, rollout, and qualification steps. Drive data product enablement and adoption.
• People Management: Oversee the strategic and day-to-day activities of the team, including directing, coaching, and guiding employees to implement departmental, divisional, and enterprise goals. Recruit, retain, and develop a high-performing team. Evaluate the performance of each team member, generate development plans, and set goals within the context of the corporate policies and procedures, aligning enterprise needs with individual professional development or career path needs. Develop annual goals and prepare, monitor, and analyze variances of departmental financial forecasts, accruals, and budgets to control and appropriately allocate resources.
• Market Research & Competitive Intelligence: Evangelize data capabilities with internal audience, customers, and industry forums. Assess competitors' data offerings and identify gaps and market opportunities. Assist with customer/user-facing communications.

SUPERVISORY RESPONSIBILITY:

This position manages people.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 8 years of related professional experience. 3 years of management experience.

Preferred Qualifications:

• 10 years of related professional experience.

Knowledge, Skills and Abilities (KSAs):

• Ability to think creatively in a fast-paced entrepreneurial environment.
• Ability to think strategically and execute methodically.
• High attention to detail with ability to manage multiple competing priorities.
• Proficient in product delivery logistics.
• Strong project management and problem-solving skills.
• Experience with PowerBI, Snowflake, Databricks, and other modern data technologies is a plus.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $153,920 to $259,740

Salary Range Disclaimer: The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US: Must be eligible to work in the U.S. without Sponsorship.