Data and Innovation Manager - Prairie State Legal Services

PSLS is currently seeking a Data and Innovation Manager. This role reports to the Executive Director and is responsible for providing comprehensive high-level records data for case and client tracking, grant compliance and reporting, and strategic development and assessment of outcomes. Utilizing LegalServer, an online case management system (CMS), the position involves storing and managing information and documents relating to people, cases, and projects, including case outcomes and advocate timekeeping.

The Data and Innovation Manager will maintain and optimize the LegalServer CMS to best meet executive, administrative, user, and client-related data needs for both internal management and various grants management and standardized reporting requirements. This role will involve developing dashboards, queries, and other methods to analyze, compile, and present CMS data in readily understandable formats. The Data and Innovation Manager will also manage and optimize the phone system and phone trees to ensure efficient and effective intake communication. Additionally, the Data and Innovation Manager will work with advocacy staff using GIS software/methodologies to assess and forecast client service needs, service delivery, and program efficiency.

Responsibilities
Among other duties as assigned, the Data and Innovation Manager will:

• Manage and assist with the evaluation and analysis of internal data, supplemented with external data as practicable, for use in planning, program development and assessment, resource development, and other activities
• Maintain and update LegalServer configuration for purposes of grant and programmatic requirements, and implement and educate staff on changes to the system as needed
• Review regularly released, and currently unused, LegalServer enhancements, modules, and features to determine utility for the organization, in consultation with appropriate internal users, and evaluate impact on users
• Assist management with development of policies and/or protocols for case management system use
• Provide technical support, configuration, training, and assistance to internal LegalServer users
• Communicate with LegalServer to solve problems, prioritize issue management, and facilitate and support national LegalServer development and enhancement efforts
• Perform regular reviews of internal data integrity for internal and regulatory compliance with funding requirements
• Develop, prepare, and submit grant reports
• Engage with national and statewide LegalServer stakeholder community

Salary and Benefits
The Data and Innovation Manager position is a full-time in-person at 37.5 hours per week. PSLS offers a salary that is competitive with similar organizations. The salary range for this position is $70,000 to $98,078 annually. The starting salary for the successful candidate will be determined based on prior relevant experience. PSLS is committed to providing an excellent, comprehensive benefits package to its full-time employees that includes:

• Health insurance, including the opportunity to qualify for a wellness credit
• Dental Insurance
• Vision insurance
• 403b Retirement Plan
• Extensive training and education program
• Travel Reimbursement
• Flex scheduling and partial remote work
• PTO that starts at 2.5 weeks/year and increases with additional years worked
• Paid sick leave
• 6 weeks of paid parental leave after one year of employment
• 12 paid holidays per year

Qualifications

• High school diploma or equivalent required; four-year degree preferred
• 3+ years' experience in LegalServer or case management system experience
• Ability to work in person and independently in a diverse workplace and within a dynamic environment
• Computer proficiency in MS Office Suite, specifically Excel
• Experience with phone systems and systems engineer experience
• Prior experience in this position demonstrated the ability to prioritize work, able to multi-task, and handle multiple responsibilities
• Strong attention to detail, accuracy, and presentation
• Excellent analytical and evaluative skills
• Strong interpersonal skills, flexibility, and the ability to work effectively in a high-pressure environment in a mission-driven organization
• Ability to plan and execute training for users in all positions
• Experience using Case Management Systems in a legal aid or law firm environment preferred
• Prior experience working with a legal services/aid organization, non-profit or government setting
• Able to understand and is comfortable interacting with and analyzing data
• Comfortable with LegalServer
• Comfortable with exploring technologies

The Organization
Prairie State Legal Services is a nonprofit civil legal aid organization that has served northern and central Illinois for more than 45 years, maintains 11 office locations, and has over 200 employees, including training and litigation staff with extensive experience. Our 36-county service area includes rural communities, suburban areas, and mid-size urban cities, which necessitates the development of diverse strategies. We encourage our staff to cultivate and utilize creative approaches to reach and serve our client population. Employees of PSLS benefit from the expertise and community connections of their local office staff, along with robust program-wide resources. We strive to provide an array of services responsive to the needs of our clients. PSLS has excellent fiscal controls and upholds the highest rating from Charity Navigator and Guidestar. For more information regarding PSLS services and operations, please visit our website at https://pslegal.org.

Prairie State Legal Services is committed to creating a diverse and inclusive working environment and is proud to be an equal opportunity employer. We recruit, employ, pay, and promote qualified applicants and employees without regard to race, ethnicity, color, religion, gender, gender identity, expression or presentation, sexual orientation, national origin, genetics, disability, age, or any other legally protected status.