Data Center R&D Technician - Hewlett Packard Enterprise Company

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Summary

We are seeking a skilled and detail-oriented Data Center Technician to join our Data Center Operations team. The ideal candidate will have hands-on experience with HP, Dell, and IBM hardware, including clustered servers, blade systems, and storage solutions. This role focuses on the physical installation, cabling, and maintenance of hardware and includes responsibilities for firmware updates, networking, and storage connectivity, particularly in fiber channel SAN and high-speed interconnect environments.

Responsibilities

Rack and Stack Operations:

• Install, secure, and align servers, storage systems, and network devices in data center racks.
• Perform structured cabling for power, networking, and storage, ensuring clean and efficient cable management.
• Label and document all connections, ports, and devices for accurate inventory and troubleshooting.

Converged Infrastructure:

• Configure and connect blade center systems, ensuring proper integration with networking and storage infrastructures.
• Manage high-speed interconnects, including Ethernet, port channel, and fiber channel networks.
• Work with fiber channel SAN environments, provisioning storage and managing connectivity for optimal performance.
• Monitor and manage storage arrays to ensure availability of block and file storage and segregation of storage classes to meet business requirements.
• Troubleshoot networking and storage issues in blade systems, resolving latency, throughput, or connectivity problems.

Firmware Updates and Maintenance:

• Regularly update firmware for servers, blade chassis, and storage systems to ensure security, reliability, and performance.
• Monitor firmware release schedules and implement updates in accordance with vendor recommendations and company policies.
• Verify successful firmware installations and address any post-update issues or incompatibilities.

Clustered Systems Support:

• Assist with the setup, deployment, and maintenance of clustered server and storage solutions.
• Optimize cluster configurations to ensure high availability and performance.
• Monitor and manage cluster performance, identifying and resolving bottlenecks.

Troubleshooting and Repairs:

• Diagnose and resolve hardware issues, including power, connectivity, and performance problems.
• Replace faulty hardware components and coordinate with vendors for support or warranty services as necessary.
• Perform regular preventive maintenance to ensure hardware reliability.

Data Center Operations Support:

• Monitor and maintain optimal environmental conditions (power, cooling, and security) for data center equipment.
• Participate in capacity planning to support future growth and scalability.
• Adhere to best practices for safety and operational efficiency in a high-availability data center environment.

Documentation and Collaboration:

• Maintain accurate and up-to-date records of installations, firmware updates, and configurations.
• Collaborate with cross-functional teams to support infrastructure projects and operational objectives.
• Provide feedback and suggestions for improving operational processes and data center efficiency.

Technical Skills:

• Strong expertise in racking, stacking, and cabling techniques.
• In-depth knowledge of blade center systems, including networking and storage integration.
• Proficiency with fiber channel SANs, high-speed interconnects, and storage provisioning.
• Experience with clustered server and storage environments, including troubleshooting and optimization.
• Familiarity with power distribution units (PDUs) and data center monitoring tools.

Physical Requirements:

• Ability to lift and move heavy equipment (up to 50 lbs).
• Comfortable working in high-density rack environments and tight spaces.
• Ability to work with Data Center staff to ship and receive equipment and meet unboxing requirements.
• Flexibility to work on-call or off-hours for urgent tasks and scheduled updates.

Soft Skills:

• Strong organizational, communication, and documentation skills.
• Ability to work with minimal direction and identify opportunities for improvements.
• Excellent problem-solving and analytical abilities.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Circuit Boards, Coaching, Creativity, Critical Thinking, Debugging, Design, Design Thinking, Electrical Systems, Electric Circuits, Electromechanical Engineering, Empathy, Equipment Testing, Follow-Through, Group Problem Solving, Growth Mindset, Independent Judgment, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#servicesandsupport, #technologyandsoftware

Job:
Technical
Job Level:
Advanced

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

USD Annual Salary: $60,800.00 - $140,400.00

Estimated job application period closure is February 2025. While this is the expected application time frame, there are many factors which may result in a change. If this position is still open beyond the anticipated closure time frame, it is likely HPE is still actively recruiting for this role and all qualified and interested candidates are encouraged to apply.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .