Data Center Manager - Amazon

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team in one of our sites.

We are currently expanding our infrastructure management team and we are looking for a manager with experience in people leadership, a strong technical understanding of IT operations, and the drive and vision to take AWS Data Center Operations into the future.

The Data Center Operations Manager is the leadership role for our compute operations teams within an AWS region. They will have managerial responsibility for safety, security, availability, scaling, costs, and efficiency for their department. They lead the team that is installing, maintaining, and decommissioning network and server equipment in a safe, secure, and cost-effective manner across the region. The Data Center Operations Manager must manage across each function but also have the ability to dive deep into any given function as needed.

The successful candidate will be a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems. The candidate will have an understanding of network and compute architecture and have experience managing repair requests in a high volume environment, as well as managing response to high severity events. They will have a strong track record of developing talent and managing performance of their team and organization. They will be creating, tracking, and controlling budgets; strategically planning through use of metrics; sponsoring, reporting, and delivering large projects while proposing technical solutions to complicated problems. This position requires a candidate with the proven ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. While not required, an understanding of critical Electrical & HVAC systems is desired.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

1. Lead and supervise a team of Data Center Technicians which is installing, maintaining, and decommissioning network and server hardware.
2. Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience.
3. Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs.
4. Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
5. Mentor, train, and develop career progression for direct reports and members of the organization.
6. Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.
7. Coordinate support of change management resources in partnership with electrical and mechanical operations teams.
8. Develop, improve, and share operational best practices across the region and with peers globally.

Minimum Qualifications

1. 3+ years of experience in IT operations or similar roles.
2. 2+ years building strong, successful technical teams in a similar culture.
3. Team, organizational and planning skills, as well as stringent time management skills to balance workloads in a complex and dynamic environment.
4. 3+ years of cumulative experience with information technology infrastructure domains such as compute server platforms, storage server platforms, etc.
5. Understanding of critical Electrical, HVAC and control systems.
6. Appropriate Security and Safety awareness.
7. Capacity planning and budgetary experience.

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr