Data Center IT Infrastructure Technician - Apex Systems

Job#: 2015279

Job Description:

Below is the full job description, if interested in applying for this position please email a copy of your updated resume and the best time to connect over the phone to Louie at [email protected] 
Job Title: Data Center IT Infrastructure Technician
Contract Type: Three month Contract to Hire
Interview Process: Two step interview
Pay Rate Hourly/Salary Range: $31.25/HR-$33.65./HR and $65,000-$70,000
Location/Hours of Operation: (Night Shift) Onsite in Ashburn, Virginia Shift Days: 7:00pm-7:00am  2 week block schedule Week 1: Sunday-Wednesday and Week 2: Sunday-Tuesday
Daily Responsibilities:

• Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.

• Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment.

• Ability to coordinate technical tasks with internal groups and manage requests to resolution.

• Installation of cabling and cable organization per NTT or client standards, including labeling.

• Troubleshooting and diagnostics of enterprise level hardware.

• Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices.

• Ability to understand execute instructions provided by clients and internal groups.

• Perform commissioning and decommissioning of hardware.

• Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits.

• Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables.

• Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.

• Perform installation and maintenance on Power Distribution Units within client enclosures.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues.  

• Adhere to Change Control Processes and Standards

• Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians.

• Acts as communication coordinator and situation manager during any critical incidents call bridge events.

• Performs other duties as assigned.

• Support 3rd party vendor activities.

• Process all tickets within SLA guidelines and follow procedural requirements.

Technical Skills

• Previous experience working in a complex high availability data center environment is preferred.

• Working knowledge of data center processes and design (power, cooling, redundancy).

• Working knowledge of airflow management best practices.

• Working knowledge of computer hardware.

• Ability to provide and recommend solutions to internal staff and clients.

• Understanding of networking components and infrastructures.

• Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.

• Familiarity with patch panels.

• Knowledge of copper and fiber cable testing equipment.

• Excellent troubleshooting and problem resolution skills.

• Able to operate material handling equipment – server lifts and pallet jacks.

• Ability to demonstrate effective team and interpersonal skills.

• Experience with Data Center incident resolution, asset management, and logistics.

• Critical thinking and decision making related to outage risk assessment.

• Regular, predictable attendance is essential for satisfactory performance.

• Strong understanding of servers, routers, network switches, and patch panels.

• Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues.

• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.

• Experience with active directory, Office 365, and enterprise level ticketing systems.

• Experience with laptops, desktops, docking stations, and enterprise level peripherals.

• Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents).

• Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty.

• Must have the ability to communicate effectively both written and verbally.

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.