Data Analytics and Operations Manager - NCR VOYIX

About NCR VOYIX


NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.




Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.




Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.




Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.




The NCR Voyix Internal Audit Department is on a journey to develop a data-driven, modern internal audit function to serve as a trusted business partner to the Audit Committee and executive leadership across the organization.




The Operations and Data Analytics Manager will assist the Chief Audit Executive (CAE) in executing the vision and mission of the Internal Audit Department. The role will lead in driving operational efficiencies and continuous improvement within the department. This position will deliver and implement the data analytics strategy within the department to drive process improvement and productivity while collaborating with cross-functional teams to create actionable insights. This role will support the development of an analytics up-skilling program to build internal capabilities and create a strong platform to drive analytics and automation across the department. This role will facilitate the technical and analytical support to the broader internal audit department in executing audit engagements, advisory and initiatives utilizing Robotic Process Automation (RPA), Data Analytics, and Continuous Control Monitoring (CCM).




Key Areas of Responsibilities :


Operations



+ Lead the SME team and own the continuous development of the team’s use of AuditBoard. Providing training and ensuring the audit team gets maximum efficiencies with the tool.


+ Partner with audit directors in the overall departmental scheduling. Manage the scheduling of projects and resources to achieve high productivity and appropriate coverage for each audit assignment as well as considering skills and development opportunities of the team.


+ Maintain and continuously improve the audit policies and governance for the audit department, ensuring a strong understanding of the risk landscape and business opportunities.


+ Organizational reporting in relation to KPIs (e.g., audit committee presentations, executive IA updates) to ensure that all employees are focused on standards / goals for the department.


+ Build and maintain dashboards and interactive visualizations that convey key performance metrics for the department as well as analytical insights for the organization.


+ IA-specific training coordination (does not include the development of training content).


+ Administration of cross-business unit learning & execution experiences (focus on Senior Auditors and Auditors).


+ Maintain the Internal Audit Charter


+ Assist audit leadership in developing and maintaining staff competency model and training program.


+ Develop and execute the department quality program (IA self-review).


+ Review and recommend necessary enhancements to the internal audit methodology, policies, and procedures in accordance with professional auditing standards. Performing benchmarking on current industry IA standards and identifying improvement opportunities.


+ Promote the concepts of continuous improvement activities, performance measures and benchmarking.


+ Own the development and implementation of internal audit technology with a focus on process improvement and productivity.


+ Provide guidance and training to the audit department on new technologies and capabilities.





Data Analytics



+ Lead the development of data analytics capabilities to support the Internal Audit function.


+ Manage the data analytics program governance activities including data validation, data storage, analytics documentation protocol, proper security, and maintenance of analytics deliverables.


+ Participate in the annual audit plan and related risk assessments. Providing subject matter expertise on data analytics and incorporating data analysis to continuously improve the risk assessment process.


+ Lead the development and deployment of data analytics techniques to identify and assess risks and opportunities, as well as provide insights and recommendations to enhance the effectiveness and efficiency of the audit process.


+ Engage in the risk assessment and audit planning with each Audit Manager and monitor the pre-planning of audit projects to ensure analytics are included at appropriate stages of the audits.


+ Communicate the data requirements and ensure IA receives access to the source information needed and understands the data relationships to the business processes.


+ Collaborate cross-functionally to leverage enterprise tools, processes, and data to increase the effectiveness of the internal audit function and provide insights to key stakeholders.


+ Identify opportunities to transform the nature, timing and extent of internal audit procedures through the use of data analytics, process mining and automation.


+ Incorporate analytics and insights into all internal audits/assessments; create awareness of analytical procedures and support iterative learning within the broader internal audit team to increase the use of analytics throughout the function.


+ Train, educate and upskill the broader audit department on the value and approach to perform analytics with the aim to help staff become autonomous relating to analytics.


+ Utilize and work closely with co-source partners to implement and execute the data analytics program.





Required knowledge, skills, or abilities



+ Comprehensive understanding of, and knowledge of, internal audit and risk advisory.


+ Strong analytical, interpersonal, and verbal/written communication skills with business, financial, and operational acumen.


+ Effective project and time management skills.


+ Effective influencing and relationship management skills.


+ Excellent attention to detail.


+ Experience working with complex data sets with varying levels of quality; analyzing and interpreting related trends or patterns.


+ Demonstrated experience in presenting data and conclusions.


+ Analytical and process oriented with proven ability to drive accountability and results.


+ Ability to flex personal style based on the context of a situation to ensure engagement across team and stakeholders.





Education and Experience Qualifications :



+ A seasoned professional with 6-8 years of experience in accounting, finance, data analytics, and/or business intelligence, with increasing management responsibility


+ A bachelor’s or master’s degree in accounting, finance, business administration, Information Systems, or other related business disciplines.


+ Active CIA, CPA, and/or CISA certification preferred.


+ Advanced experience working with Python, R, and SQL and strong coding abilities.


+ Strong knowledge and experience with traditional and cloud database technology (e.g., SQL, AWS, and/or Azure) and an advanced understanding of data warehousing, data flow and handling


+ Exceptional knowledge of Extract, Transform and Load process and tools.


+ Experience with data tools like Microsoft Synapse, Alteryx, ACL and/or IDEA


+ Expert experience with visualization of data using PowerBI and Tableau


+ Proficiency in English, both verbally and in written form required.



Offers of employment are conditional upon passage of screening criteria applicable to the job




EEO Statement


Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.




Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes




“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”





Help us run the world's top brands.




At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.




We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.