Dairy Queen - Shift Leader - Urgently Hiring at Dairy Queen

Shift Leader The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.

Essential Functions

• Assist in the management of specific areas of restaurant during scheduled shifts.

• Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.

• Conduct orientation, training and evaluation of crew members in all functional areas.

• Assist hourly employees at the point of sale in the execution of product promotions.

• Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.

• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.

• May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.

• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.

• Able to perform the duties of all other non-management positions.

• Informs immediate supervision promptly of all problems or unusual matters of significance.

• Perform other duties and responsibilities as requested by the management team.

Qualifications

• Must be at least 18 years of age

• High school diploma

• 1-year minimum of management experience at a restaurant chain

• Dedication to providing exceptional customer service

• Exceptional teambuilding capacity

• Strong math and Windows-based computer literacy

• Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills

• Ability to work flexible hours and days to support business hours and needs.

For physical requirements of the position, please contact HR for the complete job description.