D365 CRM System Administrator - JOURNEYTEAM

JourneyTeam is looking for a Dynamics 365 CRM System Administrator to join our IT department.  This position will be focused on our internal CRM, responsible for managing and optimizing the environment, including Power Platform, Sales, Marketing, Customer Service, and Project Operations. 

About JourneyTeam:

At JourneyTeam, people are at the center of everything we do. Our purpose as a company is to help others effectively use technology to create a positive, lasting impact on the world. With 30 years of technology experience, we are 100% focused on delivering Microsoft business applications and technologies that empower organizations to reach new heights of business success. We deeply understand the transformative value of Microsoft solutions and are dedicated to helping our customers unlock their full potential. Our experienced team specializes in driving success across Dynamics 365, Microsoft 365, AI and Copilot, Azure, modern data solutions—all leveraging Microsoft’s comprehensive security platform.

Duties and Responsibilities: 

• Full system ownership of the Dynamics 365 CRM system, ensuring optimal performance, reliability, enhancements, and user experience. 
• Manage user roles, permission, and access controls and ensure system integrity, security and performance.  
• Customize and configure modules to meet business requirements.  
• Develop and manage Power Platform tools and automate workflows and processes.  
• Optimize and integrate Copilot extensions for the CRM platform.  
• Provide technical support and troubleshooting for Dynamics 365 CRM. 
• Participate in Change Advisory Board (CAB) meetings and assist in review and approval of change requests for the CRM. 
• Conduct training sessions for end-users and provide ongoing support.  
• Create and maintain comprehensive documentation for system configurations and processes.   

Qualifications: 

• Dynamics 365 CRM System Administrator experience. 
• Power Platform experience. 
• Patience, resilience, and a proactive mindset. 
• Experience providing excellent customer service and support in an IT environment. 
• Development and coding skills in JavaScript.
• You embrace the JourneyTeam Values:
  • A Caring Mindset
  • Effective Communication  
  • Taking Ownership  
  • Making & Keeping Commitments  
  • Being OneTeam  
  • Exceptional Performance  
  • A Growth Mindset 

Preferred Skills (not required):

• Experience with Azure DevOps ticketing system. 
• Experience with data migration and integration. 
• Familiarity with Azure services and cloud computing.  
• Knowledge and experience in Dynamics 365 Sales, Marketing, Customer Service, and Project Operations Modules.  
• Proficiency in Power Platform tools, especially Power Automate. 
• Experience with Copilot and Copilot Studio Extensions. 
• Knowledge of .NET development. 

Here at JourneyTeam, we care about our employee’s growth. Here is what success looks like your first year: 

30 Days: 

• Knowledge transfers with stakeholders, the CRM product owner, and the employee who is currently performing this role.  
• Gain familiarity and comfort with our systems and processes. 
• Attend a CAB review meeting. 
• Perform a successful solution push to our Dynamics 365 production environment. 

90 Days: 

• Own and architect approved system enhancements.  
• Resolve and/or escalate all system bugs. 
• Continue to attend CAB review meetings and offer advice/consult on changes and status updates. 

6 months: 

• Successfully complete a major category CAB approved enhancement to our Dynamics 365 production environment. 

1 Year: 

• Understand and document all system automations and integrations.  
• Own the entire Dynamics 365 CRM environment, overseeing changes and enhancements, functioning as a consultant to our internal teams and SME.

Compensation: 

$70,000-$90,000 annual salary, dependent on experience and demonstrated abilities.

Benefits: 

JourneyTeam offers a wide range of excellent benefits including healthcare and dental options, as well as a 401k with a ~4% employer match with funds that vest immediately. We enjoy flexible time off and our employees average 3.5 to 4 weeks off a year. We also provide a monthly phone stipend of $25 as well as a gym membership monthly reimbursement of up to $200. We enjoy a culture of collaboration and creative responsibility to solve problems with autonomy. 

Professional office and remote working environments available. JourneyTeam is an Equal Opportunity Employer.