D&T Field Support Technician - Richardson, TX - BravoTech
Richardson, TX 75082
About the Job
Field Support Technician
- Duration: 6 months
- Does this position have the potential to convert to direct? Yes
- Location: Full onsite
- Travel Requirements: N/A
- Hours: Mon - Fri 8am - 5pm
- Role Overview: Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.
- Day to Day Responsibilities:
- Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
- Provides level I & II end-user support for software and hardware issues.
- Oversees the daily operations of the local area network.
- Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
- Troubleshoots Desktop Virus and malware issues.
- Maintains a daily backup of all network files.
- Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
- Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
- Performs software and hardware inventory.
- Years Experience Required: 10+ preferred
- Education Requirements: HSD
- Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
- Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
- Top 5 Must have Skills:
- Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
- Strong focus on customer service and communication skills (exceptional).
- Ability to triage incoming ticket requests and prioritize.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Routine reporting and data integrity.
- Prescreening Questions:
- Describe your experience supporting users in Sales, Finance and/or Law Firm? (This is Preferred, but not a deal breaker)
- How many years of Field/Desktop/Onsite Support experience? (10+ Preferred)
- Briefly explain why you believe you are the best candidate for this position?
- Interview Process: Zoom Interviews
- Covid Protocol: N/A
- Work Equipment: Laptop
Source : BravoTech