FOIA IT Support Analyst at Elegant Enterprise- Wide Solutions Inc
Atlanta, GA
About the Job
TASKS TO BE PERFORMED
• Assist in searching for records in response to FOIA requests, FOIA Appeals and FOIA lawsuits utilizing a variety of eDiscovery tools.
• Assist in searching for records in response to Congressional records requests
• Assist in publishing FOIA records to the CDC FOIA reading room.
Project Deliverables Timeline
Task | Deliverable(s) |
eDiscovery searches | Conduct eDiscovery searches for cases assigned by the FOIA IT manager |
FOIA Office document uploading and delivery | Assists FOIA and Program staff by uploading and delivering documents as required for FOIA requests. This includes the management of file repositories in SharePoint, file shares, scanned document folders and other data sources when identified. |
Project Management Assistance | Assist with planning and executing IT related projects. |
Post FOIA records online | Work with FOIA staff to ensure that FOIA records designated for online posting are posted timely with no errors. |
Software troubleshooting and resolution | Troubleshoot reported issues with FOIA COTS software or SharePoint sites, report issues to vendor, test problem resolutions from vendor and implement solutions in production IT environment. Perform the overall “Admin” user role on all FOIA systems. |
Training on FOIA Office software applications and systems | Assist FOIA and Program staff through training, guidance and documentation on the use of the FOIA COTS software, Microsoft Office products, document scanning, CDC tools and applications and working within the CDC computing environment including CITGO and VPN. |
Desktop troubleshooting and resolution | Troubleshoot reported desktop hardware issues, identify, test and implement approved solutions. |