CyberEdge Business Operations Manager (Full-time Remote) - CyberEdge Group

About CyberEdge Group

Founded in 2012, CyberEdge Group is an award-winning marketing and research consulting firm serving cybersecurity vendors and service providers. Our 250+ clients are the "who's who" of their respective industries, including Palo Alto Networks, SentinelOne, Check Point, SonicWall, Tenable, CyberArk, Recorded Future, and more.

CyberEdge contracts with 50+ consultants and partners around the country to provide a variety of client services in five key areas:

• Lead generation
• Content creation
• Custom research
• Publishing
• Staff augmentation

Description

CyberEdge is currently recruiting a full-time Business Operations Manager reporting directly to CyberEdge's CEO. This person will be responsible for all back-office operations and ensure that all customer-facing engagements with CyberEdge contractors run smoothly. The following is a list of ongoing tasks by job function:

Customer & Contractor Satisfaction

• Ensure customers and contractors are satisfied with all customer-facing engagements.
• Attempt to resolve issues / roadblocks within customer engagements, as needed.
• Proactively check in with customers once per month regarding their satisfaction with ongoing projects, lead-generation campaigns, and weekly marketing retainers.
• Proactively gauge customer satisfaction and contractor satisfaction following the completion of all customer engagements.
• Ensure project-based contractors submit weekly status update emails every Friday. Ensure retainer-based contractors submit monthly status update emails on the last Friday of each month.

Sales & Marketing Support

• Participate in weekly staff calls with CEO and sales directors.
• Generate quarterly sales bookings metrics reports in Microsoft Excel.
• Plan for and attend the CyberMarketingCon conference each December hosted by the Cybersecurity Marketing Society.
• Plan dinners and fun events associated with annual company holiday weekends to precede CyberMarketingCon each December. All who attend are encouraged to invite a guest at CyberEdge's expense.
• Submit monthly and ad hoc website update requests to CyberEdge's webmaster, including portfolio updates, news updates, conference updates, and more.

Accounting

• Log all invoice submissions to a Google sheet on a daily basis.
• Ensure all vendor and contractor invoices are paid on time.
• Ensure client purchase orders (POs) are provided following execution of client statements of work (SOWs).
• Create and submit customer invoices.
• Notify customers of past-due invoices.
• Provide signed IRS W-9 forms and payment instructions to new customers.

Human Resources & Recruiting

• Manage our ApplicantPro applicant tracking system for recruiting contractors and employees. Ensure active job postings are depicted on the Careers page of the CyberEdge website.
• Log qualified applicants to Google sheets for review by CyberEdge's CEO. Screen applicants approved to be interviewed by the CEO.
• Onboard new contractors and employees, including conducting background checks, obtaining bank details for payments, obtaining signed IRS W-9 or W-4 forms, and creating new CyberEdge email accounts in Office 365.

Marketing Bank Accounts Administration

• Create Google sheets for customers that deposit funds into their Marketing Bank Accounts to be allocated to new marketing initiatives over a six-month span.
• Update Marketing Bank Account Google sheets as projects are completed.
• Notify customers when their Marketing Bank Account balances run low (i.e., <20% remaining).
• Send emails to Marketing Bank Account holders on the first business day of each month to remind them of their balances and balance expiration dates.

QuickBase Administration

• Maintain the "CyberEdge Central" application based on the QuickBase platform to depict all customers, contractors, and customer engagements.
• Add new projects, retainers, and Marketing Bank Accounts upon execution of customer SOWs.
• Evaluate the status of each customer engagement every Friday and assign an appropriate status color coding (i.e., green, yellow, red).
• Suggest enhancements to the CyberEdge Central application to improve efficiency.

Education, Skills, & Experience

• Minimum of five years of business operations experience, including accounting and human resources functions
• S. or B.A. undergraduate degree
• Strong verbal and written communications skills
• Excellent organization skills and attention to detail
• Knowledge of Microsoft Word, Microsoft Excel, and Google Sheets
• Experience using accounting software (QuickBooks Online experience a plus)
• Experience using customer relationship management (CRM) and marketing automation software (HubSpot Sales Hub and Marketing Hub experience a plus)
• Experience using an applicant tracking system (Applicant Pro experience a plus)
• Ability to effectively prioritize multiple tasks
• Ability to perform job responsibilities with little management oversight
• Available home office space, cell phone, Internet access, and office supplies

CyberEdge Group is an equal opportunity employer.