Customer Systems Analyst I - Hybrid - ALLETE

This position may be considered for a hybrid work arrangement based on ALLETE's needs. A Hybrid work arrangement means the employees position will be a blend of work performed both in-person and at an offsite location such as an employee's home office. This position will report to Duluth, MN.

RESPONSIBILITIES:

• Assists with reviewing, analyzing and evaluating customer organization systems and related processes.
• Participates in developing requirements, defining scope and objectives.
• Develops test plans, executes system testing and implements system configurations and system changes to meet business needs considering organization goals, user needs and regulatory requirements.
• Works closely with customer process analysts, users, and information technology staff to facilitate technical solutions that meet user and customer needs.
• Identifies, develops, tests, and implements new or existing technological solutions, both hardware and software.
• Acts as liaison between customer organization and information technology personnel.
• Ensures that system specifications and interfaces are documented and maintained.
• Ensures that data integrity, data privacy, security and confidentiality are maintained.
• Researches and resolves system problems including billing issues.
• Works under direction with a project team to deliver system solutions.

REQUIRED EDUCATION & EXPERIENCE:

• High School Diploma or equivalent PLUS four years or more experience with Utility Customer Systems

OR

• Bachelor's degree; no experience required
  • Preferred majors include: business administration, engineering, finance, accounting, economics, management information systems, or equivalent

PREFERRED EXPERIENCE MAY INCLUDE THE FOLLOWING:

• Knowledge of Minnesota and Wisconsin utility customer processes and rules.
• Experience with relational databases.
• Design of customer products to ensure compatibility with impacted Customer Systems.
• Developing test and implementation plans for system changes.
• Triaging system issues and developing solutions.

SPECIAL REQUIREMENTS:

• Excellent written and oral communication.
• Strong attention to detail to ensure accurate data and test results.
• Ability to:
  • Work in a fast-paced, changing environment.
  • Work on multiple projects concurrently.
  • Identify problems, develop solutions and take actions to resolve.
  • Adapt and change as business needs change.
  • Learn relational databases and querying tools.
  • Work collaboratively in a team environment.
  • This position may be subject to assessment of skills, job match and/or aptitude.

Employer will not sponsor Visas for position.

External applicants must apply online via www.allete.com/careers.

ALLETE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at 218-723-7553.

EEO/AA/F/M/Vet/Disabled

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