Customer Support Technician - Black Fox
Towson, MD 21204
About the Job
Black Fox is a certified ISO 9001:2015 and ISO 22301:2019 firm with an array of experience in managing and delivering professional services to public, private, education institutions, and nonprofit organizations across globe. Black Fox has exemplified excellence by receiving the 2021 University of Connecticut’s School of Business Veteran Impact Award, the 2022 Department of Labor’s HIREVet Medallion Gold Award, and the 2023 Small Business Administration Veteran Owned Small Business of the Year Award.
Since its inception, Black Fox has been a recognized leader in the development and implementation of information management and solutions. We depend on a diverse team of talented staff to design, develop, and deploy information solutions for our clients.
The candidate must reside within the Washington, D.C., Baltimore, Maryland, and Northern Virginia region.
General Characteristics
Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
Enters call data into a tracking system.
Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware, and software problems.
Dimensions
Education:
Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.Experience:
0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.Complexity:
Learner/entry level role. Provides Tier 1 support of low to medium complexity.
Functions, somewhat independently, under the general direction of more senior customer service representatives, supervisors, or managers.
Generally, follows documented procedures and checklists.
Location:
6901 Charles Street Towson, Maryland, 21204 United States
Since its inception, Black Fox has been a recognized leader in the development and implementation of information management and solutions. We depend on a diverse team of talented staff to design, develop, and deploy information solutions for our clients.
The candidate must reside within the Washington, D.C., Baltimore, Maryland, and Northern Virginia region.
General Characteristics
Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
Enters call data into a tracking system.
Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware, and software problems.
Dimensions
Education:
Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.Experience:
0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.Complexity:
Learner/entry level role. Provides Tier 1 support of low to medium complexity.
Functions, somewhat independently, under the general direction of more senior customer service representatives, supervisors, or managers.
Generally, follows documented procedures and checklists.
Location:
6901 Charles Street Towson, Maryland, 21204 United States
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Source : Black Fox