Customer Support Technician - Yotta Energy, Inc.

Who We Are

Yotta Energy is the leading-edge solar storage solution. We simplify solar energy storage using decentralized, panel-level storage and optimize energy efficiency with intelligent software. Through our flagship product, SolarLEAF™, we’ve pioneered a modular storage solution with smart thermal regulation that seamlessly integrates behind each photovoltaic (PV) panel while maximizing the life and performance of the battery. Unlike fixed storage centers, SolarLEAF™ allows you to expand the development of solar + storage microgrids in minutes.

Who You Are

We are looking to add a Customer Support Technician to our team. If you are great at what you do, enjoy working in a startup environment, and are passionate about maintaining a workspace, we would like to hear from you

What You'll Do

· Front-line support helping our installers and distribution partners solve technical problems via email, phone, text and chat

· Document received cases and close/follow up in a timely manner

· Coordinate with application engineering for escalations and/or OEM partner involvement

· Create and maintain the support knowledge base and corporate website FAQ

· Continuously learn about current and future product offerings

· Develop and deliver monthly case pareto reports to product engineering to improve current and future designs

What You Bring

· 5+ years of experience in customer support or equivalent in a direct customer facing role

· English required, plus a conversational level of Spanish (verbal and written)

· Exemplary interpersonal skills internal and external

· Solid understanding of electrical systems both three phase and single phase

· Ability to read and understand electrical drawings

· Familiar with the NFPA NEC Code requirements for PV systems

· Solid understanding of microinverter systems

· NABCEP certified or an apprentice electrician a plus

· Familiar with Microsoft products and the Microsoft Teams environment

· Ability to take ownership and responsibility in a fast-paced, fun, and exciting new start-up environmen

What We Offer

Perks of Working at Yotta Energy 

• Competitive compensation 
• Medical, dental, vision, and life insurance plans 
• Generous vacation package 
• Working at a high-growth company in Austin, TX 
• Having ownership in game-changing product that’s helping with climate change 

Equal Employment Opportunity 

Yotta Energy is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. 

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