Customer Support Supervisor - University of Minnesota

Job Title: Customer Support Specialist

Responsibilities:

• Provide exceptional customer support via phone, email, and chat.
• Collaborate with team members to resolve customer issues efficiently.
• Document customer interactions and feedback for continuous improvement.
• Assist in training new team members on customer support processes.
• Work with employees represented by bargaining units to address concerns.

Qualifications:

• BA/BS degree plus 2 years of customer support experience, or 6 years of related education and experience.
• Experience working with bargaining unit employees.
• Proven ability to work effectively in a team environment.