Customer Support Specialist at Cypress HCM

A leading manufacturing client in Waukesha, Wisconsin is looking for a direct hire, Customer Support Specialist to join their team! This person will act as an account manager for current clients, via email and incoming calls, in the aftermarket parts department. If you are technically savvy and have a passion for maintaining current client relationships, please apply! This onsite position is Monday - Friday, normal business hours but does require someone who can be on call via a rotation every couple of weeks. This is a customer service role that does not require any cold calling or outside sales!

Duties of Role:

• Receives calls from current customers seeking aftermarket parts and rebuilds
• Conduct technical research on part numbers for sales orders
• Identify components of parts for special kits; group of parts that make up sub-assemblies
• Verify part pricing with Customer Support Supervisor or Manager
• Identify needed machine manual updates and communicate to documentation
• Occasionally enters new part numbers into Finesse system
• Help to identify whether customer requests are under warranty and Engineering Change Requests and communicate with Engineering or other Groups
• May do parts look up and pull drawings to support purchasing

Skills Needed:

• Five years of experience in customer service or parts sales for a mechanical equipment company
• Passion for customer support and account manager
• Strong communication skills via email and phone
• Interest in supply chain, manufacturing and operations

This role is paying $56,000 to $64,000 annually + PTO and full health benefits, depending on skills and education level