Customer Support Specialist - RxVantage
Tampa, FL
About the Job
At RxVantage we transform how medical practices engage with life sciences resources and expertise to improve patient care. Our platform intelligently connects healthcare providers with the precise life sciences experts that they need, when they need them. As a result, medical practices stay on the cutting edge of patient care without disrupting workflows. Trusted by more than tens of thousands of healthcare practitioners and and all major life science companies, RxVantage has powered millions of educational exchanges between healthcare teams and life sciences companies.
Location:
Our "Work from Anywhere" philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country's top talent and allow them to create an environment within the U.S. where they can do their best work.
Position Overview:
We're looking for a customer-centric and energetic Customer Support Specialist who will be on the front lines helping our customers. This is a vital role within the company as we continue to scale. We expect this person to assist with all areas of the platform. The ideal person for our team is someone who has a genuine passion for making customers feel happy and understood.
The Customer Support Specialist will join RxVantage and help us as we transform how medical practices engage with life science resources and expertise to improve patient care. Trusted by more than 12,000 medical practices and all major life science companies, RxVantage has powered over 6 million educational exchanges between healthcare teams and life science companies.
What you'll be doing:
- Provide white-glove support, assisting new and existing customers with product-specific technical help and navigating the company's web application via email, telephone and chat
- Monitor our admin database to help troubleshoot issues for customers
- Log all customer interactions in Salesforce to ensure all necessary data is documented
- Direct and escalate complex technical issues to appropriate company personnel
- Provide input to develop and refine customer support systems and processes
The ideal candidate:
- Has 2+ years of experience assisting customers
- Experience in Salesforce is a plus!
- Bachelor's Degree or equivalent work experience
- Natural troubleshooting skills and strong technical aptitude
- Strong work ethic and relentless attention to detail
- Excellent written and verbal communication skills
- Desire to learn and receptive to feedback
Benefits:
- Competitive Salary
- 100% Company-Paid Premiums for Employee's Medical Health, Vision, and Dental Plans
- Short-term and Long-term Disability
- Life Insurance
- 401k Matching
- Work from Anywhere!
- Flexible PTO - Take the time when you want it!
- 100% Paid Parental Leave
- Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid "Ease-Back" return to work transition period
- Charitable donation matching
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RxVantage is an equal opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.