Customer Support Specialist - Tektree, Inc.

Customer Support Specialist

We are seeking an experienced detail-oriented customer support leader.Ideal candidate will have experience in working with ERP systems, parts, part numbers, and can deal with projects from simple to complex.Experience with Excel and tracking complex information while offering excellent communications skills written and verbal.Must demonstrate confidence and work with a sense of urgency in performing all duties.

Primary duties of the position include:

COMPONENT RELATED

• Sourcing/ordering components as directed by Application Engineers (AEs) or Program Managers (PM).
• Entering component orders in client’s MRP system, IQMS.
• Inspecting incoming component shipments.
• Facilitating component shipments to Manufacturing Partners.
• Saving component shipments in Component Pack Log folder.
• Following up with Manufacturing Partners on components needs and inventory status.
• Working with PM/AE on forecast buys, push-outs, pull-ins, etc.

CIRCUIT RELATED

• Preparing quotes on orders for AE or PM for review.
• Confirming orders back to customers and providing regular status updates.
• Communicating/Expediting with Manufacturing Partners on orders in process.
• Providing Manufacturing Partners appropriate paperwork to direct ship if needed.
• Logging Purchase Orders both in client’s MRP system, IQMS and on the network drive.
• Monitoring incoming shipments from Manufacturing Partners.
• Storing inventory in warehouse when immediate shipment is unnecessary.
• Facilitate shipment of goods out to customers in accordance with PO’s.
• Communicating issues to Quality Manager and Application Engineers as they arise.
• Preparing Bill of Materials as directed by Application Engineers.

SALES RELATED

• Review with AE or PM their pipeline of opportunities
• Develop follow up activities and help to execute
• Follow up on quotes and opportunities, seeking customer feedback and support AE/PM in assuring client is positioned to win the business
• Track – Won – Loss and document reasonings in Pipeline system

OTHER

• Saving E-mails in Customer files as they relate to projects in progress.

• Sending brochures, samples and word processing as needed for Application engineers.

• Assisting Application Engineers in other projects as time will allow and as they become necessary.
• Other duties as requested by Leadership or the Applications Engineers.