Customer Support Specialist - Review Wave

Ready to work for a company with PURPOSE??

A company that takes pride in its work and takes the success of its customers seriously? A company that wants you to be able to grow indefinitely??

At Review Wave, we are passionate about having an over-achieving product that actually works, backed by an exceptional support team that truly cares. Apply only if you are a high-energy, tech-savvy professional who is smart, hungry for success, witty, empathetic, LOVES DOGS, is confident, and looking for a career in SaaS and tech startups.

Notably, we have achieved recognition on the INC 5000 for four consecutive years (2020, 2021, 2022, and 2023) and are on the brink of the most significant growth period in the history of our company

Pay: $22-24/hour PLUS performance increases!

Must be able to work in our South Irvine office Monday-Friday; we are not a remote company

CLICK HERE to Meet our Team!

Responsibilities & Requirements:

As a Customer Support Specialist, you will provide top-shelf customer service to all clients, handle inbound/outbound calls, live chats, and emails, maintain account tasks and keep DETAILED records, and work with the Leadership team to share insights for efficiency, productivity, and improving our customer experience.

Qualities for Success:

• You're a complex problem solver/outside-the-box thinker, especially with tech!
• You love talking to people and are comfortable/personable on the phone
• You can be self-sufficient but you're also a team player
• You're an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments
• You love feedback and you're always looking to reach new heights
• You're driven and the opportunity to grow outside your comfort zone excites you!

Perks

• Weekly In-House Chiropractic Care
• 4 Company Provided Lunches per week
• Regular Company Outings/Team Bonding Events
• Full Medical, Dental, and Vision Health Benefits
• Short-term disability 
• Matching 401(k) up to 4%
• Flexible Vacation & Paid Time Off

Do you have what it takes? Apply now!

Review Wave provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.