Customer Support Specialist - Corporate Resources of Illinois

Corporate Resources, on behalf of our client located in Hoffman Estates, IL, is hiring a full-time, permanent Customer Support Specialist.

Customer Support Specialist – Hoffman Estates, IL

$45,000-$50,000/Annually

PTO, 401K, Health, Vision, Dental, and much more!

We think globally, and act locally. We provide world-class service and support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team.

We’re looking for a Customer Support Specialist to provide professional, quality service to our existing customers. Our products reach over 40 countries, and we are continuing to advance and produce products that meet consumers’ everyday needs.

We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and the continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

Responsibilities:

• Use our business ERP system to retrieve customer information, stock status information, status of purchase orders and make changes to customer purchase orders as directed
• Track and follow up on inquiries, quotations, and orders through our ERP system
• Work closely with warehouse expeditors regarding deliveries of scheduled shipments
• Process returns and credit requests; ensure all required documentation is obtained and forwarded to the customer
• Ensure that the highest level of customer service is provided promptly and ethically
• Generate and maintain accurate required documentation for our internal systems; such as customer account information, orders, proof of delivery, etc.
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction
• Develop ideas that help the organization improve customer service, systems, and procedures

Basic Requirements:

• 1 year of customer service experience within an office setting is required; experience within manufacturing is a plus
• Must be confident with basic math function, able to think quick on feet.
• Excellent communication and relationship building skills
• Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment
• Team player