Customer Support Specialist (B2B & B2C) at BlueVolt

BlueVolt is an e-Learning company that serves as a critical component to our customers’ day-to-day business operations, culture, and strategic growth. We simplify and centralize all aspects of digital and in-person training to ensure training can be done anywhere, at any time, through our proprietary SaaS solution. 

Why BlueVolt? If you are hard-working, ambitious, and looking to learn & grow your career, come join our team of talented and passionate individuals today. 

Position Summary: As a Customer Support Specialist, you’ll use your enthusiasm and professionalism to meet and exceed customer service levels. You’ll service customers through a live chat agent, email inquiries, and other means of communication, ensuring high-quality standards and improving customer experience. 

Responsibilities: Aid customers on BlueVolt software through troubleshooting and hands-on guidance.    

• Respond and resolve B2B & B2C customer requests - professionally, promptly, and thoroughly. 

• Handle support tickets with the interest of both customer & company in mind.   

• Proficient with the platform and adhere to service level commitments.  

• Communicate to team, account managers, and leadership. 

• Other duties will be assigned based on performance and competency. 

Competencies:  

• Adaptability - Accepts feedback and adapts to change. Manages competing demands. 

• Communication - Exhibits good listening and comprehension. Expresses ideas verbally and in writing. 

• Cooperation - Displays positive manner. Offers support to co-workers and customers. Works actively to resolve conflicts. Able to work independently and in group settings. 

• Customer Service - Courteous and empathetic. Manages difficult customer situations. Meets commitments. Responds promptly. Solicits feedback to improve service. 

• Dependability - Follows instructions. Punctual and present. Takes responsibility. 

• Problem Solving - Gathers and analyzes information. Identifies and resolves problems promptly. 

• Longevity – Committed. Seeking long-term stability. Determined to grow. 

Qualifications: To perform this job successfully, an individual must perform duties listed. Must be able to work in-office, five (5) days/week and eight (8) hours/day. Must have competency in below requirements: 

• Strong working knowledge of PC-based applications and internet browsers 

• Familiarity with web-based ticketing systems and record-keeping 

• Proficiency with Microsoft 365 

• Basic knowledge of computer and system configurations 

• Develop and propose processes where only limited standardization exists  

Education/Experience: 

• College degree or equivalent professional experience in a support role or help desk environment. 

• Experience as a customer service agent in a ticketing environment. 

Supervisory Responsibilities: This job has no supervisory responsibilities.  

Job duties require the employee to regularly sit, type, talk, hear, and use close vision. Employee will occasionally lift and move up to 10 pounds. Reasonable accommodation may be provided. 

The above is not all-inclusive. Incumbents will follow any other instructions as assigned by their supervisor.