Customer Support / Sales Administrator - AvtechTyee

Are you looking for a role where you can use your amazing customer service skills and grow your career? Do you have a passion for providing excellent customer service, like juggling responsibilities and have an interest is aerospace and avionics industry? If so, we have your next role! You will be part of a fast-paced Sales Administration team that will work with a broad set of internal disciplines to support our current and new customers. We are the perfect sized organization where you can make a difference and see your work come to life! We need a roll-up-your-sleeves attitude to help position our company for new growth and improved social responsibility.

As an Inside Sales Customer Administrator, you will be a subject matter expert for assigned accounts and support the broader team with training, report creation, and special data gathering/reporting assignments

In this Role, you’ll get to:

• Be responsible for multiple customer accounts, activities including but not limited to quotations, order entry, coordination of scheduling for all incoming orders, processing acknowledgments of those orders via the appropriate medium, and independently resolving issues and problems.
• Work closely with the Business Unit Manager to answer customer questions and resolve or escalate customer issues; provide timely, accurate, competitive responses to customers’ requests for price, lead-time, technical information, and various other inquiries
• Actively contribute and execute ideas for process improvements and cost savings
• Present a competent and composed demeanor, representing the company with professionalism to all stakeholders (including but not limited to applicants, employees, contractors, vendors, and customers) to successfully advance the interests of the company
• Follow all environmental health and safety policies and procedures, models safe work practices
• Employee is responsible for contributing to and supporting a positive and respectful workplace environment
• Ongoing self-development and personal growth as an employee
• Other duties as assigned

What you’ll Need to Succeed:

• Associate’s degree or Bachelor’s degree is highly preferred
• 2+ years’ experience in Sales Administration, Inside Sales, Customer Success or similar
• Experience in Aerospace and an Electronics environment is desirable
• Knowledge and experience working in a professional business environment, preferably aerospace
• Computer literate, with proficiency in MS Office programs; knowledge of both ERP systems and Excel required
• Working knowledge of contract construction and administration
• Demonstrated track record of effectively influencing without authority with all levels of an organization and leading effective/successful change initiatives

Must be authorized to work in the U.S. This position requires either a US Person (as defined in applicable export regulations) or a non-US person who is eligible to obtain required export authorization

The wage/salary target range for this role is $27/hr. - $30/hr., depending on education and experience.

AvtechTyee believes that in-person interactions are necessary to support and drive innovation, productivity, cross-functional collaboration, effective communication, team cohesion, and employee engagement. Working on site at the facility is required.

Since 1958 AvtechTyee has been a leader in the design, development, and manufacture of electronic systems and structural parts for the aerospace industry, with a focus in Communications, Power Lighting and Control, Electro-Mechanical, Switches and Connectors, Indicators, and Rods and Struts. AvtechTyee’ s products are flying onboard 42 aircraft types within the air transport, regional commuter, and business jet sectors, serving 450 customers in 49 countries of the world. AvtechTyee manufactures a large range of Tie Rods, Push-Pull Rods, and Control Rods assemblies in Aluminum, Titanium, or Stainless Steel and our composite strut design combines lightweight composite materials with AvtechTyee’s proprietary insert. AvtechTyee can design a customized rod to fit any aerospace application. Our versatility in supporting aerospace electronics requirements ranges from the custom design and manufacturing of complex power supplies to complete Digital Audio Systems. The innovative design teams at AvtechTyee help anchor our competitive edge in this industry as we offer a broad range,