Customer Support Representative – Bilingual (English and Spanish) from Apidel Staffing (For Fortune 500 Client)

Client: Fortune 500

Job Title: Customer Support Representative – Bilingual (English and Spanish)

Location: Toledo, OH

Duration: 06 Months (Extension Possible)

Schedule: Hybrid – Mon & Fri will be remote, rest onsite

Hours: 08:00 AM – 06:00 PM EST

Pay Rate: $20/hr on W2

Responsibilities:

• Provide quality service to internal and external customers.
• Handle incoming customer calls, emails and web inquiries regarding client’s products and warranties
• Ensure a timely and professional response
• Enter all relevant information regarding inquiries into client’s system
• Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information
• Advise customers on newly available products and programs to promote the OC brand and drive overall sales

Qualification:

• 1-3 years prior customer service experience