Customer Support Representative - LanceSoft Inc
Toledo, OH 43659
About the Job
JOB DESCRIPTION
** Mexican and Puerto Rican spanish dialects work really well in this role. Candidate must have some type of customer service experience.
Shift:
Full time hours are normally40 hours per week. Must be able to work between 8am – 6pm, no exceptions
Required to attend ~ 4 week instructor led training Monday through Friday in the office.
Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training
Candidates should have the following skills and education:
High School Diploma or equivalent
Bilingual (English and Spanish)
Prior customer facing role or call center experience desired
Customer and team focused
Excellent verbal and written communication skills
Able to work in multiple internet based systems
Position will answer emails, chats and calls
Interview: Spanish will be test by a Spanish speaker during interview through questions.
Must be able to learn quickly and be computer/tech system savvy
Description: This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work daily varying schedules between 8am-6pm.
PURPOSE OF THE JOBThe call center agent is the first point of contact to address direct and indirect customer inquiries, regarding products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with standards. The role is part of the Supply Chain and Industrial Strategy organization (SCIS).Reports to: Get Pink Team LeaderSpan of Control: Individual Role with Assigned Responsibilities
JOB RESPONSIBILITIES Provide quality service to internal and external customers.• Handle incoming customer calls, emails and web inquiries regarding ***’s products and warranties• Ensure a timely and professional response• Enter all relevant information regarding inquiries into ***’s system• Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information• Advise customers on newly available products and programs to promote the brand and drive overall sales• Follow up with customers as requested Metrics:• Call quality score• Customer feedback• Information accuracy• Adherence to schedule
JOB REQUIREMENTS MINIMUM QUALIFICATIONS:• High School diploma or equivalent (Associates or Bachelors Degree preferred)• At least one year work experience in a customer facing environment
EXPERIENCE:• Building materials experience• 1-3 years prior customer service experience• Prior experience working in a team environment• Demonstrated ability to work independently
KNOWLEDGE, SKILLS & ABILITIES:• Strong oral and written communication skills• Proficient typing skills• Professional appearance and demeanor appropriate for corporate environment• Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel• Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments• Strong team building, customer service, planning and organizing skills• High attention to detail with the ability to handle multiple priorities• Ability to excel in a fast paced and ever-changing work environment• Ensures personal accountability• Quickly learns and adapts to change
** Mexican and Puerto Rican spanish dialects work really well in this role. Candidate must have some type of customer service experience.
Shift:
Full time hours are normally40 hours per week. Must be able to work between 8am – 6pm, no exceptions
Required to attend ~ 4 week instructor led training Monday through Friday in the office.
Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training
Candidates should have the following skills and education:
High School Diploma or equivalent
Bilingual (English and Spanish)
Prior customer facing role or call center experience desired
Customer and team focused
Excellent verbal and written communication skills
Able to work in multiple internet based systems
Position will answer emails, chats and calls
Interview: Spanish will be test by a Spanish speaker during interview through questions.
Must be able to learn quickly and be computer/tech system savvy
Description: This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work daily varying schedules between 8am-6pm.
PURPOSE OF THE JOBThe call center agent is the first point of contact to address direct and indirect customer inquiries, regarding products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with standards. The role is part of the Supply Chain and Industrial Strategy organization (SCIS).Reports to: Get Pink Team LeaderSpan of Control: Individual Role with Assigned Responsibilities
JOB RESPONSIBILITIES Provide quality service to internal and external customers.• Handle incoming customer calls, emails and web inquiries regarding ***’s products and warranties• Ensure a timely and professional response• Enter all relevant information regarding inquiries into ***’s system• Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information• Advise customers on newly available products and programs to promote the brand and drive overall sales• Follow up with customers as requested Metrics:• Call quality score• Customer feedback• Information accuracy• Adherence to schedule
JOB REQUIREMENTS MINIMUM QUALIFICATIONS:• High School diploma or equivalent (Associates or Bachelors Degree preferred)• At least one year work experience in a customer facing environment
EXPERIENCE:• Building materials experience• 1-3 years prior customer service experience• Prior experience working in a team environment• Demonstrated ability to work independently
KNOWLEDGE, SKILLS & ABILITIES:• Strong oral and written communication skills• Proficient typing skills• Professional appearance and demeanor appropriate for corporate environment• Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel• Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments• Strong team building, customer service, planning and organizing skills• High attention to detail with the ability to handle multiple priorities• Ability to excel in a fast paced and ever-changing work environment• Ensures personal accountability• Quickly learns and adapts to change
Source : LanceSoft Inc