Customer Support Representative - Apidel Technologies

JOB DESCRIPTION

Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday.Remote Monday and Friday.

Must be open to work M-F:

9am-6pm

8am-5pm

or

7am-4pm

Interview: In person interview

Ideal candidate (Manager comments):

- Able to multitask

- Professional on the phone

- Able to limit distractions

- Previous customer service experience (phone or inperson)

- Good computer skills

PURPOSE OF THE JOB

The Customer Associate is the first point of contact toaddress our customer needs and creates solutions in the best interest of ourcustomers and . This position engages and collaborates with external customersand internal partners to make  thesupplier of choice. The Customer Associate is a team player, adaptable tochange, and is an active learner who seeks out and learns market trends andbehaviors. This role is part of Customer Operations within the Supply ChainTeam.

JOB RESPONSIBILITIES

Service our Customers

Deliver consistent service to our customers

Maximize every opportunity to sell to the customer

Take proactive actions to meet customer needs andconcerns creating win/win solutions

Enter orders accurately

Develop close relationships with our customers andunderstand what it takes to ensure their success

Develop customer trust by consistently following throughon actions and operating with integrity

Leverage relationships to obtain outside-in marketinsights

Leverage product training opportunities

Operate in a Waste Free Environment

Effectively use Lean Sigma methodology and tools(standard work) to support a waste free environment

Identify and take action to eliminate non-value addedactivities within day to day operations

Identify opportunities for, develop, maintain and executeStandard Work

Understand and promote the use of customer tools andtechnology

Live the Safety stand, adhere to the safetyresponsibilities

Implement a personal safety action plan and review withleader

Adhere to the safety policies at all times

JOB REQUIREMENTS

MINIMUM QUALIFICATIONS:

High school degree, Associates or Bachelors degreepreferred

EXPERIENCE:

SAP experience desired

Previous experience in an ever-changing, fast-pacedcustomer service environment

Previous experience creating solutions in the bestinterest of the company and the customer

KNOWLEDGE, SKILLS & ABILITIES:

Fluency in Microsoft Applications (Word, Excel, Outlook)

Knowledge of building materials industry preferred

Supply Chain knowledge

Strong oral & written communication and listeningskills

Supportive and adaptive to a change managementinitiatives