Customer Support Representative / Medical Collector - Medusind
Miami, FL 33126
About the Job
At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with a rich domain expertise and robust compliance norms.
Our four-prong approach of an excellent management team coupled with detailed eye for processes, experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.
Our four-prong approach of an excellent management team coupled with detailed eye for processes, experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Employer paid life insurance.
- Employer paid short-term and long-term disability.
- Voluntary additional life insurance
- Employee Assistance Program
- 48 hours of sick time after three months
- 80 hours of vacation time after six months
- $400 referral bonuses
This position is a collections and account management role.
Principal Responsibilities:
- Coordinates the resolution of incidents and pended open incidents, initiation of appeals, including the verification of demographic and insurance information, when needed.
- Pursues insurance carriers by placing phone calls, documenting all work performed.
- Works client requests that come in via email in a timely manner and provides updates.
- Providing clients assigned World-Class service.
- Resolving issues related to product system features, functionality.
- Retain clients by monitoring Medusind performance and overall account analysis.
- Develops and maintains effective client relationships to ensure the provision of services rendered are in line with client expectations.
- Manages client expectations by effective communication of services parameters, client responsibilities, and impact of decision making to the provision of service.
- Provides customer service by responding to client requests and questions and resolving client issues within established service levels and committed timeframes.
Qualifications:
- Previous medical billing experience, with multiple specialty experience preferred.
- Previous experience with private, government, and workers’ compensation insurance companies a plus
- Strong verbal, written, organizational, and interpersonal skills.
- Ability to organize and prioritize workload to manage multiple tasks, and to meet deadlines.
- Ability to change tasks as needed for urgent issues.
- Ability to work with individuals at all organizational levels.
About Medusind:
Since 2002, organizations across the entire healthcare spectrum have leveraged our deep expertise and high-quality solutions to maximize revenue, reduce operating costs and navigate the changing healthcare landscape.Medusind’s unique combination of deep industry expertise, robust operational capability, and client-focused service significantly improves the efficiency and profitability of healthcare organizations. Client satisfaction is the primary focus of the Medusind leadership and staff.Our highly experienced personnel, cutting edge technology, and forward thinking approach allows us to deliver effective solutions while staying ahead of healthcare industry changes.
Source : Medusind