Customer Support Representative - Apidel Technologies

Description:

What You Will Do:

As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting.

You will execute all administrative tasks relating to the  Fire Suppression parts and product and positively interact with customers both verbally and written.

Part of your day-to-day tasks include:

Handle customer complaints

Review and close disputes with collections team.

Follow up and coordinate internal resolution to customer complaints

Handle RMAs/credits

Manage cases in Salesforce.com

What We Look For:

Required

Problem solving skills

Proactive mindset

Agile work in fast paced environment with quickly changing priorities

Ability to manage tasks effectively

Active Listening skills

CRM experience with Salesforce.com, SAP and JD Edwards

Attention to detail

Proficiency with Microsoft Office Suite

Bilingual skills a plus