Customer Support Representative - Ageatia Global Solutions
Marinette, WI
About the Job
Job Description
Job Posting Title: Customer Support Representative
Site: Marinette , WI
10 months contract
What You Will Do:
As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Client Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include:
Handle customer complaints
Review and close disputes with collections team.
Follow up and coordinate internal resolution to customer complaints Handle RMAs/credits Manage cases in Salesforce.com
What We Look For:
Required
Problem solving skills
Proactive mindset
Agile – work in fast paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills CRM experience with Salesforce.com, SAP and JD Edwards
Attention to detail Proficiency with Microsoft Office Suite Bilingual skills a plus
Job Posting Title: Customer Support Representative
Site: Marinette , WI
10 months contract
What You Will Do:
As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Client Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include:
Handle customer complaints
Review and close disputes with collections team.
Follow up and coordinate internal resolution to customer complaints Handle RMAs/credits Manage cases in Salesforce.com
What We Look For:
Required
Problem solving skills
Proactive mindset
Agile – work in fast paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills CRM experience with Salesforce.com, SAP and JD Edwards
Attention to detail Proficiency with Microsoft Office Suite Bilingual skills a plus
Source : Ageatia Global Solutions