CUSTOMER SUPPORT REPRESENTATIVE I - Envision Healthcare

Customer Support Representative I

Envision Healthcare

THIS POSITION IS 100% REMOTE!

Company Overview

Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision’s core values drive continual advancement and ingenuity across the enterprise:

• Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
• Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
• Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
• Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
• Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
• Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits: At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.

Paid Time Off:

Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

The Customer Support Rep I is responsible for enhancing and promoting the efficiency of imaging systems that are being utilized by Radiologists. The representative acts as a point of contact for contracted hospitals, providers, and other client-based requests.

Essential Duties and Responsibilities

Provide extensive support to each hospital by assisting with following:

• Cases transmitted incorrectly or cases hung up in transmission
• User error, such as cases being sent with incorrect patient demographics
• Username and password registration/password reset
• Timely readings of radiological studies
• Assist in diagnosing QA cases

• Assist with any consultations requested between hospitals andradiologists
• Communicate with hospital to correct any studies that transmitincorrectly
• Communicate any discrepancies to hospital accordingly, as well as all critical results and addendums
• Communicate any addendums to providers accordingly
• Responsible for monitoring all incoming studies to PACS and to ensure all studies come across the system properly
• Keep a log of all phone calls made to and from hospitals, physicians, techs, IT, etc
• Assures good communication between physicians, hospitals, and internal departments
• Assists the Director with the data entry of discrepancies and any other data pertinent to quality reporting, as well as assists with peer review and other quality metrics assigned
• Assists the Practice Managers with assigned tasks and projects as needed
• Notify vendors of equipment failure and schedule repairs.
• Maintain an emergency facility maintenance guide which includes contacts for all problems relating to electrical, HVAC, and plumbing.
• Assist and complete requests from Director, Practice Manager and Quality team
• Perform other duties as may be assigned by physicians, director, and Sheridan.
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Good organizational skills
• Communicate and work well in a team environment
• Follow up in a timely manner on open items
• Able to effectively prioritize work daily

Education/Experience
• High School Diploma or General Education Degree (GED) and 3 or more months of general workexperience

Envision Healthcare  uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.