Customer Support Representative - ID Shop, Inc.

Laminex, Inc. DBA ID Shop is hiring for the position of Technical Customer Support Representative.

This is an opportunity for full-time work on-site in our Greenwood, SC offices.

Laminex is a leader in the sale and service of professional ID badge products in the USA.

The work schedule for the position is Monday-Friday, 8AM-5PM Eastern excluding holidays.

As a Customer Support Representative, your responsibilities include:

Answering customer technical support questions related to ID card production software

Answering customer technical support questions related to ID card printers

Assisting customers with setup and training for new installations and reinstallation of their system(s)

Setting up warranty and RMA cases for any products that are in need of repair for customers

Training on vendor hardware and software to remain proficient in support duties

A background screen is required

Because of our customer base which includes local, state and federal government customers, a background screen is required (per applicable laws) for employment.

Proficiency in the following are also required:

Microsoft 365 suite operations including Teams and Excel

Microsoft Windows (10 & 11) support including installation and removal of printers, drivers and hardware

An understanding of database operations, although a formal DBA certification is not required

An understanding of tools used for secure file transfers to and from customer PCs

An understanding of remote-support tools (examples: goto assist, team viewer)

Skills that you are expected to use every day in this position include:

Excellent telephone, chat and email communication skills

Patience and understanding that each customer's skill set is different

The ability to implement creative solutions to problems

The ability to diagnose the causes of common problems with customers' systems and hardware

This position is an opportunity to work on a small team in a close-knit environment, and to provide rewarding experiences for both you and the customer. To be successful in this position, a high degree of technical proficiency is less important than your openness to and your ability to learn new products and systems.

Benefits include

Company-paid health insurance (Premiums are 25% paid by employee, and 75% paid by company)

401(k) matching up to 4%

Pay increases (merit-based, upon positive annual review)