Customer Support Manager - Selectek, Inc.
Port Richey, FL 34668
About the Job
Do you have experience in the manufacturing industry and supervising customer service representatives? We have a great Customer Support Manager opportunity North of Clearwater, FL.
Pay: $60k - $90k
Job description:
Pay: $60k - $90k
Job description:
- Responsible for creating and maintaining production Request for Quotes (RFQs) by data collection through the actual production process.
- Establishing best suited P.O. type with customer
- Negotiate renewable and new contracts with customers based on customer knowledge, cost, and forecast.
- Coordinate and confirm Customer orders in a timely manner
- Coordinate customer urgent requests by expediting premium orders by working with all impacted departments.
- Oversee the initial production P.O. transitioning from Program Management/Engineering to Production for visibility.
- Educate Customers with our ordering policies to ensure customer requirements are met and to prevent any misunderstanding or confusion.
- Oversee and ensure that the Customers production P.O.s are entered and executed correctly
- Oversee/maintain the Customers shipping preferred method in the system.
- Interface with the Customer and Accounting for outstanding invoices
- Evaluate and dissect Job Costing and relay findings back to the Job Cost Team
- Support and maintain the ISO standards.
- Ensure a representative is available for customer communication at all times during normal business hours.
- Generate Production Sales Order and Work Orders
- Back log reporting
- Production quoting
- Responsible for the overall direction, coordination, performance and evaluation of all customer service and logistics employees.
- Responsible for the supervisory activities in accordance with the organizations policies and applicable laws.
- Responsibilities include meeting company goals and metrics, interviewing, hiring, and training employees; planning, assigning, and directing work; appraisals, rewarding and disciplining employees.
- Experience working in a management role with direct reports.
- High School Graduate or equivalent GED required
- Understanding of gross margins
- Prior experience with an Enterprise Resource Planning (ERP) system
- Able to multi-task
- Strong knowledge of company computer programs with basic Excel and Word
- Customer focus oriented
- Demonstrate an approachable attitude with a positive team working mindset
- Be the voice of the company to customers
- Background in Accounting or Finance strongly preferred
- Experience as a Team Leader, CSM, or Account Manager in a manufacturing environment.
Source : Selectek, Inc.