Customer Support - Act Consulting

Fort Myers, FL

About the Job

Hello,

Responsibilities

The primary responsibility of the role is to support Gartner's Research Engagement Services team with the timely processing of internal and external email volume.

Responsibilities

Monitoring assigned email boxes and promptly processing emails into the CRM database during working hours.
Creating Service Requests (SRs) in Gartner's CRM system against daily requests received (within 1 hour of submission).
Timely completion of back-credit requests in the CRM system within 24 hours of receipt, when needed.
Logging an average of 350 emails daily.
Keep the volume of assigned email boxes below 15 unread emails.
Actively monitoring the queue path and promptly routing requests during shifts.
Acting swiftly when a received email requires action whether it's taking the action or contacting a RES specialist to action.
Provide training and shadowing for new associates in this role.

Thanks & Regards

Paul Joseph

ACT Consulting

Talent Acquisition Lead

Phone: 860-924-1755

Fax: 860-371-2177

paul@act-info.com

Visit ACT Consulting at https://www.act-info.com/jobseekers.html to view our open positions.

Source : Act Consulting

Customer Support - Act Consulting

Fort Myers, FL

About the Job

Location: Remote

Duration: 3+ months contract

Title:Customer Support Executive