Customer Support Engineering Manager-Commercial HVAC - Lennox International

WHO WE ARE

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU’LL BE DOING

The Manager of Commercial HVAC Technical Support is responsible for overseeing the Commercial HVAC technical support team which includes inside technical engineers and field technical support engineers.

• Directs technical service teams within region in pre-sales and/or post-sales technical support, including commissioning, installation, testing and maintenance services to customers.
  Recommends new business tools for users and ensures customer satisfaction.
• Manages staff schedules and department budget
• Develops employee's professional skills Interfaces with internal and external customers and sales personnel.
• Analyzes product qualify defects and works with Engineering and Quality to resolve issues.

WHAT WE OFFER

Lennox offers employees a variety of flexible work options.  This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

WHAT WE ARE LOOKING FOR

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Requires at least 8 years related experience.
• Requires strong leadership, management and HVAC technical skills.
• Knows principles and processes for providing customer services.
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must have excellent written and verbal communication.

The Compensation range for this position is approximately $100k - $125k and will be based on the candidate’s qualification, experience, and education.

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

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