Customer Support Engineering 10 - ICONMA, LLC
Wayne, MI 48098-2815
About the Job
Customer Support Engineering 10
Location: Wayne, MI/ Troy, MI
Duration: 10 months
Description:
Role and responsibilities:
Resident Quality / Customer Satisfaction Engineer located at customer facility.
Acts as liaison and first point of contact to assist with mitigating risk and addressing quality concerns with client products.
Provides information relevant to New Products & New processes
Work with team to implement cost reduction initiatives where applicable
Provide suggestions / solution plan to internal functions for customer problem solving
Establish and maintain oral and written communications with the appropriate Customer and client contacts / organizations
Track Customer complaints (WFCC formal as well as Informal)
Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective.
Provide necessary information to internal functions for continuous improvement
Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling client products in their processes
Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback to customer
Participate as part of the vehicle assembly plant Quality Team including fostering communication and building strong relationships with customer to improve customer satisfaction level
Coordinate client in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up
Follow EHS policies where applicable
Coordinate sorts, reworks, and special studies as needed
As an client Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and client
Qualifications and education requirements:
Required:
BS Engineering Degree or equivalent STEM Major
Proficient Microsoft Office Skills
Excellent Organization Skills
Excellent Communication Skills
Preferred skills:
Prior Wiring Harness Engineering Experience
Location: Wayne, MI/ Troy, MI
Duration: 10 months
Description:
Role and responsibilities:
Resident Quality / Customer Satisfaction Engineer located at customer facility.
Acts as liaison and first point of contact to assist with mitigating risk and addressing quality concerns with client products.
Provides information relevant to New Products & New processes
Work with team to implement cost reduction initiatives where applicable
Provide suggestions / solution plan to internal functions for customer problem solving
Establish and maintain oral and written communications with the appropriate Customer and client contacts / organizations
Track Customer complaints (WFCC formal as well as Informal)
Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective.
Provide necessary information to internal functions for continuous improvement
Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling client products in their processes
Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback to customer
Participate as part of the vehicle assembly plant Quality Team including fostering communication and building strong relationships with customer to improve customer satisfaction level
Coordinate client in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up
Follow EHS policies where applicable
Coordinate sorts, reworks, and special studies as needed
As an client Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and client
Qualifications and education requirements:
Required:
BS Engineering Degree or equivalent STEM Major
Proficient Microsoft Office Skills
Excellent Organization Skills
Excellent Communication Skills
Preferred skills:
Prior Wiring Harness Engineering Experience
Source : ICONMA, LLC